Contact Centre Representative

1 month ago


Cape Town, Western Cape, South Africa The Legends Agency Full time
Job Title: Contact Centre Agent

Location: Cape Town

Job Type: Full-time

Reports to: Contact Centre Manager & appropriate Director

This is an exciting opportunity to join our team at The Legends Agency as a Contact Centre Agent. We are looking for a highly motivated and customer-focused individual to join our team and contribute to the success of our contact centre operation.

The Contact Centre Agent will serve as the primary point of communication between our company and its customers and prospects. This role involves two key areas: Business Development and Customer Service.

Business Development:

This will involve identifying targets and using provided data to contact them with the objective of booking an appointment for one of our Directors to deal with. A bonus scheme is associated with appointment making and the successful signing of the contract.

Customer Service:

Handle customer inquiries via phone, email, live chat, or social media. Resolve customer complaints in a professional and timely manner. Provide accurate information regarding products, services, and company policies. Maintain records of customer interactions, transactions, and feedback using CRM software. Escalate complex issues to relevant departments or supervisors when necessary. Achieve and maintain service level agreements (SLAs) and quality metrics. Upsell or cross-sell products when appropriate. Stay up-to-date on company policies, procedures, and product/service updates. Conducting customer surveys.

Required Skills and Qualifications:

High school diploma or equivalent (higher education preferred). Proven customer service experience in a contact centre or similar environment. Excellent communication skills, both written and verbal. Strong problem-solving skills and the ability to handle challenging situations. Proficient in CRM systems and other contact centre software. Ability to multitask, prioritise, and manage time efficiently. Strong attention to detail and organisational skills. Team player with a positive attitude and strong work ethic. Flexible schedule, including the ability to work weekends, holidays, and shifts as required.

Preferred Qualifications:

Experience with sales and upselling techniques.

Key Competencies:

Customer focus. Adaptability. Empathy and patience. Attention to detail. Problem-solving. Good time management.

Working Conditions:

This role is office based. Working hours are 09.00 to 17.30 (UK time) Monday to Friday.

Compensation:

Base salary plus performance-based incentives.



  • Cape Town, Western Cape, South Africa Isilumko Staffing (JHB) Full time

    We are currently seeking a skilled Customer Service Contact Centre Representative to join our team at Isilumko Staffing (JHB). Our client, a wholesaler of pharmaceutical products, requires someone with exceptional skills to engage with customers and drive sales.Key Responsibilities:Conduct outbound calls to customers to promote products and servicesProvide...


  • Cape Town, Western Cape, South Africa WNS Global Services Full time

    Job Title: Operations Agent: Sales Contact CentreJob Summary:We are seeking a highly motivated and results-driven Sales Contact Centre Agent to join our team at WNS Global Services. As a key member of our sales team, you will be responsible for facilitating sales via the telephone, providing exceptional customer service, and driving business growth.Key...


  • Cape Town, Western Cape, South Africa WNS Global Services Full time

    Job Title: Operations Agent: Sales Contact CentreRole Purpose:The ideal candidate will be a talented and motivated inbound sales and service centric Call Centre Agent who enjoys facilitating sales via the telephone. They should be well-versed in inbound and/or outbound call handling, sales and service. The agent will be dealing with motivated car sellers who...


  • Cape Town, Western Cape, South Africa Black Pen Recruitment Full time

    Job SummaryWe are seeking a skilled Global Customer Service Representative to join our multilingual contact centre team. In this role, you will provide exceptional customer service to international passengers in Spanish and English languages.Key ResponsibilitiesHandle customer inquiries and resolve issues efficientlyWork on airline reservations systems and...


  • Cape Town, Western Cape, South Africa Isilumko Staffing (JHB) Full time

    We are seeking a Contact Centre Agent to join our team at Isilumko Staffing (JHB) for a temporary relief position in the insurance industry.The selected candidate will be responsible for handling customer inquiries and providing support to clients in a high-pressure environment.The ideal candidate will possess:Grade 12 or equivalent qualificationAt least 1-2...


  • Cape Town, Western Cape, South Africa Call Centre Staffing Full time

    We are looking for a motivated and experienced Insurance Sales Representative to join our team at Call Centre Staffing. As an Insurance Sales Representative, you will be responsible for generating leads, contacting potential customers, and meeting sales targets.About the RoleThis is a challenging and rewarding role that requires strong communication skills,...


  • Cape Town, Western Cape, South Africa NCR Management Centre Full time

    Job Opportunity at NCR Management CentreWe are seeking a dynamic and energetic individual to join our team as a Call Centre Agent at NCR Management Centre, an outbound Call Centre. The successful candidate will report to the Floor Manager and be responsible for achieving daily, weekly, and monthly sales targets.Key Responsibilities:Achieve daily, weekly, and...


  • Cape Town, Western Cape, South Africa NCR Management Centre Full time

    Job Opportunity at NCR Management CentreWe are seeking a dynamic and energetic individual to join our team as a Call Centre Agent - Sales and Service. Reporting to the Floor Manager, you will be responsible for achieving daily, weekly, and monthly sales targets, as well as meeting agreed-upon daily talk time targets.Key Responsibilities:Achieve daily,...


  • Cape Town, Western Cape, South Africa Call Centre Staffing Full time

    Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at Call Centre Staffing. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients via email, chat, or other communication channels.Key Responsibilities:Respond to customer inquiries regarding...


  • Cape Town, Western Cape, South Africa SA Commercial (Pty) Ltd Full time

    About the RoleSA Commercial (Pty) Ltd is seeking an experienced Operations Manager to lead our dynamic Contact Centre team. This crucial role is vital to our mission of delivering outstanding customer service and operational excellence.Key Responsibilities:Operational Leadership: Lead, mentor, and support the Contact Centre team, fostering a high-performance...


  • Cape Town, Western Cape, South Africa Biodiversity Law Centre Biodiversity Law Centre Full time

    Job Opportunity at Biodiversity Law CentreThe Biodiversity Law Centre is seeking a highly skilled and experienced attorney to join its team in Cape Town. As a key member of the Centre's legal team, you will play a critical role in advancing the Centre's mission to protect and restore indigenous species and ecosystems in Southern Africa.Key...


  • Cape Town, Western Cape, South Africa JenRecruitment Full time

    A vacancy exists for an Inbound Client Contact Centre and Correspondence Administrator in our Client Contact Department. The contact centre is responsible for the inbound telephonic servicing of individual policyholders and brokers, aiming to provide a first call resolution experience while maintaining a high standard of customer service.Key...


  • Cape Town, Western Cape, South Africa Call Centre Staffing Full time

    Job SummaryWe are seeking a highly motivated Business Development Representative to join our team at Call Centre Staffing. The ideal candidate will have excellent communication skills, a strong sales acumen, and the ability to work well under pressure in a fast-paced call centre environment.Key Responsibilities:Make outbound calls to potential customersPitch...


  • Cape Town, Western Cape, South Africa NCR Management Centre Full time

    We are seeking dynamic and energetic individuals to join our team at the NCR Management Centre as Call Centre Agents. As a key member of our team, you will be responsible for delivering exceptional customer service and achieving sales targets in a fast-paced environment.Key ResponsibilitiesSales and customer serviceMeet daily, weekly and monthly sales...


  • Cape Town, Western Cape, South Africa Old Mutual Full time

    Unlock Your Potential as a Financial AdvisorOld Mutual is a leading financial services company that believes in the African opportunity. We're looking for a talented and ambitious individual to join our team as a Financial Advisor - Sales and Contact Centre.Key ResponsibilitiesAs a Financial Advisor - Sales and Contact Centre, you will be responsible...


  • Cape Town, Western Cape, South Africa Black Pen Recruitment Full time

    Job Title: Customer Service and Sales Representative - German Language SpecialistJob Type: Full time/PermanentLocation: Cape Town, South AfricaWorkplace: Fully RemoteWe are seeking a highly skilled Customer Service and Sales Representative to join our international, award-winning, multilingual contact centre. As a German language specialist, you will be...


  • Cape Town, Western Cape, South Africa Call Centre Staffing Full time

    Key Responsibilities:We are seeking a skilled Customer Experience Specialist to join our team at Call Centre Staffing. This role involves managing a portfolio of existing clients and accounts, ensuring strong client relationships and retention. You will deliver exceptional customer service at all times, providing clients with a range of unbiased travel...


  • Cape Town, Western Cape, South Africa SA Commercial (Pty) Ltd Full time

    Key Responsibilities:Operational Leadership: Drive a high-performance culture that aligns with company goals and client expectations by leading, mentoring, and supporting the Contact Centre team.Performance Management: Monitor key performance indicators (KPIs) daily and analyze metrics to ensure optimal team performance and achievement of client SLAs.Client...


  • Cape Town, Western Cape, South Africa WNS Global Services Full time

    Role PurposeThis role is ideal for a talented, motivated and dynamic Sales Call Centre Operations Manager that is passionate about leading, motivating, mentoring, coaching and developing a team of Sales and Customer Centric Team Leaders (Assistant Managers) to deliver against client and internal business deliverables (KPIs, CBBs and SLAs) in an environment...


  • Cape Town, Western Cape, South Africa CallForce Full time

    Job SummaryWe are seeking an experienced Business Development Manager to lead our contact centre campaigns in Cape Town. The ideal candidate will have exceptional client relationship management skills, practical HR/IR experience, and a strong ability to manage conflict.Key Responsibilities:Client Relationship Management: Engage with the client management...