Customer Service Representative

4 weeks ago


Randburg, Gauteng, South Africa iSON Xperiences Full time

pbJobTitle:/bSavingsAgent/ppbJobSummary:/bWeareseekingaskilledSavingsAgenttojoinourteamatiSONXperiences.AsaSavingsAgent,youwillberesponsibleformanagingchallenginginboundandoutboundcallsrelatedtocancellations,withtheprimaryobjectiveofretainingexistingclientsandensuringtheycontinuetodobusinesswithourcompany./ppbKeyResponsibilities:/b/pulliAnsweringinboundcallstimeouslyandrespondingtocustomerqueriesaccurately./liliListeningattentivelytocustomerqueriesandensuringthatqualitystandardsaremet./liliRetainingexistingcustomerswhowanttocanceltheircurrentcontractsandachievingchurnandup/crosssellingtargets./liliCommunicatingwithcustomerstelephonicallyandviaemail,andattendingtogeneraladministration./liliConductingcustomerneedsanalysisandachievingqualitytargets./liliOvercomingcustomerobjectionsandadheringtoservicelevelagreements./li/ulpbRequirements:/b/pulliTargetDriven,TeamPlayer,Goalorientated,Self-motivated,andAbilitytoperformunderpressure./liliAdapttochange,Persuasiveness,Resilience/Tenacity,SoundTimeManagement,Self-managed,andAttentiontodetail./liliAbilitytolearnquicklyandapplyknowledge,andSpeakEnglishfluently./li/ul



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