SASSA Customer Service Representative
2 weeks ago
At iSON Xperiences, we are seeking a Customer Service Agent to join our team in Randburg. As a Customer Service Agent, you will be responsible for assisting customers with queries and providing accurate information.
Main Responsibilities:
- Answer inbound calls timeously.
- Be professional and polite at all times.
- Listen attentively to customer queries.
- Respond to customer queries accurately.
- Ensure quality standards are met.
- Familiarize yourself with products and procedures.
- Provide relevant information to ensure First Call Resolution.
- Effectively resolve queries.
- Escalate faults that cannot be concluded on first contact.
- Capture customer details accurately.
- Perform ad-hoc tasks as required.
Requirements:
- Grade 12.
- Computer literate.
- Excellent written communication skills.
- Passionate about customer service.
- Previous call centre experience.
- Fluent in English and another South African language.
Competencies:
- Customer focus.
- Ability to build customer loyalty.
- Conflict management.
- Excellent communication skills.
- High level of professionalism and understanding of ethical conduct.
- Quality orientation.
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