SASSA Customer Service Representative

2 weeks ago


Randburg, Gauteng, South Africa iSON Xperiences Full time

At iSON Xperiences, we are seeking a Customer Service Agent to join our team in Randburg. As a Customer Service Agent, you will be responsible for assisting customers with queries and providing accurate information.

Main Responsibilities:

  • Answer inbound calls timeously.
  • Be professional and polite at all times.
  • Listen attentively to customer queries.
  • Respond to customer queries accurately.
  • Ensure quality standards are met.
  • Familiarize yourself with products and procedures.
  • Provide relevant information to ensure First Call Resolution.
  • Effectively resolve queries.
  • Escalate faults that cannot be concluded on first contact.
  • Capture customer details accurately.
  • Perform ad-hoc tasks as required.

Requirements:

  • Grade 12.
  • Computer literate.
  • Excellent written communication skills.
  • Passionate about customer service.
  • Previous call centre experience.
  • Fluent in English and another South African language.

Competencies:

  • Customer focus.
  • Ability to build customer loyalty.
  • Conflict management.
  • Excellent communication skills.
  • High level of professionalism and understanding of ethical conduct.
  • Quality orientation.


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