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Customer Service Representative

2 months ago

Sandton, South Africa Shorza Ltd Full time

Customer Service Representative

We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at Shorza Ltd. This role involves providing exceptional service and support to our UK-based clients. You will handle inquiries, resolve issues, and ensure a seamless experience for our customers.

Key Responsibilities:
• Handle inbound and outbound calls with UK clients
• Resolve customer complaints and issues efficiently
• Maintain accurate records and documentation
• Collaborate with the team to achieve customer satisfaction goals

Requirements:
• 2+ years of experience in a customer service role, preferably in a call centre environment
• Strong verbal and written communication skills
• Excellent problem-solving skills and attention to detail
• Proficiency in Microsoft Office Suite
• Ability to work in-office in Sandton and on the UK calendar, UK hours and night shifts

What We Offer:
• Competitive salary and benefits package
• Opportunities for career growth and development
• Collaborative and dynamic work environment

Apply today and take the first step towards a rewarding career in customer service