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Key Account Support Specialist

2 months ago

Durban, KwaZulu-Natal, South Africa Carlysle Human Capital Full time

Key Responsibilities:

• Provide exceptional customer support via email, phone, and IM chats, resolving client queries and concerns in a timely and professional manner.

• Collaborate with the support team to ensure seamless communication and efficient issue resolution.

• Stay up-to-date with product knowledge and features to provide accurate and informative feedback to clients.

• Escalate complex issues to senior support staff or management as needed, ensuring that client concerns are addressed promptly and effectively.

• Participate in regular training sessions and professional development opportunities to enhance skills and knowledge.

• Contribute to a positive and supportive team environment, fostering open communication and collaboration.

Requirements:

• 1+ years of experience in customer-facing roles, preferably in the IT or tourism sectors.

• Excellent communication and interpersonal skills, with the ability to work effectively with clients and colleagues.

• Strong problem-solving and analytical skills, with the ability to think critically and resolve complex issues.

• Proficiency in software applications and tools, with a strong understanding of technology and its applications.

• Ability to work in a fast-paced environment, with a high level of adaptability and flexibility.

• Strong attention to detail and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.