IT Infrastructure Support Specialist

4 days ago


Durban, KwaZulu-Natal, South Africa IOCO Full time
Job Opportunity: IT Infrastructure Support Specialist

We are seeking a skilled IT Infrastructure Support Specialist to join our team in Durban. As a key member of our infrastructure services, you will play a critical role in ensuring the smooth operation of our clients' IT systems.

Estimated Salary: R400,000 - R600,000 per annum, depending on experience and qualifications.

About the Role:

  • Provide on-site technical support and assistance to clients or customers.
  • Ensure timely and effective technical support to clients, contributing to the overall success of the organization.

Key Responsibilities:

  • Assist with 1st/2nd line technical support.
  • Manage calls efficiently.
  • Update call records daily with meaningful comments.
  • Work on SLA tickets.
  • Build strong relationships with customers.
  • Take ownership of customer problems.
  • Proactively address customer issues and understand their perception.
  • Resolve remote incidents.
  • Deploy software.
  • Multitask and meet specific goals set by clients.

Requirements:

  • Minimum 3-5 years of desktop support experience.
  • Some server and network support experience is an advantage.

Qualifications:

  • Grade 12.
  • International MCSE qualification or equivalent.
  • A+ / N+ (or equivalent) entry-level IT qualifications.
  • Good communication skills, both verbal and written.

Benefits:

  • Permanent position.
  • Office-based work environment.
  • The physical demands of the job include sitting, bending, lifting, and driving.
  • Travel is required; a driver's license and own car are essential.

About Us:

iOCO Infrastructure Services offers innovative IT infrastructure solutions that tackle business challenges head-on. We're a community of skilled professionals dedicated to providing outstanding client experiences while finding joy in the process.



  • Durban, KwaZulu-Natal, South Africa BCXP Full time

    At BCXP, we're seeking an experienced Infrastructure Support Specialist to join our team. As a key member of our technical operations team, you'll be responsible for overseeing and directing technical support for our core infrastructure. Your expertise will drive our IT transformation journey, ensuring seamless operations and continuity for our clients.This...


  • Durban, KwaZulu-Natal, South Africa NTT DATA Full time

    About the RoleWe are seeking an IT Infrastructure Support Specialist to join our team. This role is responsible for providing first-line support for standard and low complexity incidents and service requests.Key ResponsibilitiesMonitor client infrastructure and solutions.Identify problems and errors prior to or when they occur.Routinely identify common...


  • Durban, KwaZulu-Natal, South Africa GMI Tech (ZA) Full time

    About GMI Tech (ZA)We are a technology-driven organization seeking a skilled High-Tech Infrastructure Support Specialist to join our team. As a key member of our IT department, you will be responsible for ensuring the smooth operation of our infrastructure and providing exceptional support to our users.Job SummaryThis is a 12-month temporary contract...


  • Durban, KwaZulu-Natal, South Africa E2E Staffing (PTY) LTD Full time

    E2E Staffing (PTY) LTD is currently seeking a highly skilled IT Infrastructure Specialist to join our team in South Africa. The ideal candidate will have a strong background in IT Support & Infrastructure, with intermediate knowledge across multiple areas.Key ResponsibilitiesThe successful IT Infrastructure Specialist will be responsible for delivering...


  • Durban, KwaZulu-Natal, South Africa Tower Group Full time

    We are seeking a highly skilled IT Infrastructure Specialist to join our team at Tower Group.Estimated salary: $80,000 - $110,000 per year, depending on experience and qualifications.About the RoleThe successful candidate will be responsible for overseeing the seamless operation, maintenance, and troubleshooting of all IT infrastructure, including personal...


  • Durban, KwaZulu-Natal, South Africa Optimal Growth Technologies Full time

    Job Title: Cloud Infrastructure SpecialistJob Summary:We are seeking a skilled Cloud Infrastructure Specialist with expertise in designing, deploying, and managing cloud infrastructure to support business applications and services. The ideal candidate will have a solid understanding of Azure services, including virtual machines, Azure Active Directory, and...


  • Durban, KwaZulu-Natal, South Africa Kerry Kopp Recruitment Full time

    Job Title: Senior IT Infrastructure SpecialistJob Summary:We are seeking a highly skilled Senior IT Infrastructure Specialist to join our team at Kerry Kopp Recruitment. The successful candidate will be responsible for designing, installing, configuring, and supporting the organization's local area network (LAN), wide area network (WAN), and Internet...


  • Durban, KwaZulu-Natal, South Africa GMI Tech (ZA) Full time

    **Job Description**At GMI Tech (ZA), we are seeking a highly skilled and experienced Senior IT Infrastructure Specialist to join our team.Key Responsibilities:Provide on-site technical support and maintenance for our IT infrastructure.Ensure the smooth operation of our network, servers, and other IT systems.Implement and maintain security measures to protect...


  • Durban, KwaZulu-Natal, South Africa BLACK TIE RECRUIT Full time

    About the RoleBLACK TIE RECRUIT is seeking a highly skilled Water Infrastructure Specialist to join our team. As a specialist in the field of water infrastructure, you will be responsible for designing and managing water infrastructure projects, including pipelines, pump stations, boreholes, water and wastewater treatment works, reservoirs, and control...


  • Durban, KwaZulu-Natal, South Africa E2E Staffing (PTY) LTD Full time

    The System Administrator role at E2E Staffing (PTY) LTD requires an individual with technical expertise in multiple areas of IT Support and Infrastructure. Key responsibilities include delivering effective IT Support requirements to ensure maximum productivity of end users.Key Performance Areas(Any experience in below KPA will be advantageous)On-Site...


  • Durban, KwaZulu-Natal, South Africa BLACK TIE RECRUIT Full time

    Job Title: Civil Infrastructure SpecialistJob Summary: We are seeking a highly skilled Civil Infrastructure Specialist to join our team at BLACK TIE RECRUIT. The ideal candidate will have a strong background in civil engineering, with experience in designing and managing infrastructure projects.Key Responsibilities:Design and develop civil infrastructure...


  • Durban, KwaZulu-Natal, South Africa Tumaini Consulting Full time

    We are seeking a highly skilled Senior Civil Infrastructure Specialist to join our team at Tumaini Consulting. As a key member of our engineering team, you will be responsible for delivering high-quality infrastructure projects across various sectors, including municipal engineering, housing infrastructure, and industrial development.Key responsibilities...


  • Durban, KwaZulu-Natal, South Africa BLACK TIE RECRUIT Full time

    Job Title: Senior Civil Infrastructure SpecialistAbout the Role:At BLACK TIE RECRUIT, we are seeking a highly skilled and experienced Senior Civil Infrastructure Specialist to join our team. The ideal candidate will have a strong background in civil engineering, with expertise in the design and management of infrastructure projects.Key Responsibilities:•...


  • Durban, KwaZulu-Natal, South Africa Hire Resolve Full time

    Hire Resolve is seeking a Technical Support Specialist to join their client's team, a leading supplier of online vending systems. As a Technical Support Specialist, you will be responsible for providing technical support to customers, troubleshooting issues, and collaborating with the development team to resolve problems. Key responsibilities...


  • Durban, KwaZulu-Natal, South Africa IOCO Full time

    Customer Support SpecialistAt iOCO Infrastructure Services, we are seeking a skilled Customer Support Specialist to join our technical support team.Key Responsibilities:Provide high-quality customer service and technical support to clientsTroubleshoot technical issues, identify root causes, and implement effective solutionsEnsure customer satisfaction...


  • Durban, KwaZulu-Natal, South Africa NTT Full time

    About the RoleWe are seeking a highly skilled Managed Services Infrastructure Specialist to join our team. As a key member of our operations team, you will be responsible for delivering high-quality technical support to our clients.Key Responsibilities:Monitor and manage client infrastructure and solutions.Identify and resolve technical incidents and...


  • Durban, KwaZulu-Natal, South Africa Optimal Growth Technologies Full time

    Optimal Growth TechnologiesWe are seeking a highly skilled Cloud Infrastructure and Security Specialist to join our team. This role involves designing, deploying, and managing Azure cloud infrastructure, as well as implementing security measures and backup strategies.Job Description:Key Responsibilities:Azure Cloud Infrastructure:Design, deploy, and manage...


  • Durban, KwaZulu-Natal, South Africa IT Naledi Solutions Full time

    Job SummaryIT Naledi Solutions is seeking a skilled IT Field Technician to join our team. As an IT Field Technician, you will be responsible for providing technical support to customers, troubleshooting and resolving technical issues, and performing hardware and software installations.Key ResponsibilitiesManage the business relationship with clients to...


  • Durban, KwaZulu-Natal, South Africa TFG Logistics Full time

    Company Overview:TFG Logistics is a leading logistics company that provides innovative solutions for its clients. We are committed to excellence and strive to deliver exceptional results.Salary:We offer an estimated salary of R250,000 per annum, commensurate with experience.Job Description:The Systems Administrator will play a crucial role in ensuring the...


  • Durban, KwaZulu-Natal, South Africa BLACK TIE RECRUIT Full time

    Company Overview:At BLACK TIE RECRUIT, we're committed to delivering exceptional talent to drive our clients' success. We're looking for a seasoned professional to join our team as a Senior Pipeline Infrastructure Specialist.Job Description:We're seeking a highly skilled Senior Pipeline Infrastructure Specialist to lead our pipeline infrastructure projects....