IT Support Specialist
2 days ago
At the Durban University of Technology, we are seeking a highly skilled IT Support Specialist to join our team. This is an exciting opportunity for someone with a passion for technology and excellent customer service skills.
Job SummaryThe successful candidate will be responsible for providing top-notch support to our users, ensuring that their technical needs are met promptly and efficiently. With a strong background in IT and excellent problem-solving skills, you will be able to diagnose and resolve complex issues, ensuring minimal downtime and maximum productivity.
About YouTo be successful in this role, you will need:
- A minimum of 5 years' experience in IT support
- An NQF Level 6 qualification in Information Technology or a related field
- Excellent communication and interpersonal skills
- The ability to work well under pressure and prioritize tasks effectively
Your key responsibilities will include:
- Providing technical support to users via phone, email, and in-person
- Diagnosing and resolving hardware and software issues
- Maintaining accurate records of incidents and resolutions
- Staying up-to-date with new technologies and best practices in IT
We offer a competitive salary range of R250,000 - R350,000 per annum, depending on experience and qualifications.
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