Desktop Support Specialist
17 hours ago
We are seeking a skilled Desktop Support Specialist to join our team at iOCO Infrastructure Services. As a key member of our support team, you will provide timely and effective technical assistance to clients or customers on-site.
In this role, you will be responsible for:
- Assisting in 1st/2nd line technical support
- Call Management
- Updating calls with meaningful comments and using correct call update templates
- Working on SLA tickets
- Building strong relationships with customers
- Taking ownership of customer problems
- Providing remote incident resolution
- Deploying software
- Multitasking and meeting specific goals set by clients
Requirements:
- Minimum 3-5 years desktop support experience
- Some server and network support experience is advantageous
Estimated Salary: R350,000 - R500,000 per annum, depending on experience and qualifications.
iOCO Infrastructure Services offers a permanent position based in Durban, working in an office environment. A driver's license and own car are essential due to the requirement for traveling.
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