Desktop Support Specialist

17 hours ago


Durban, KwaZulu-Natal, South Africa IOCO Full time
Job Title: Desktop Support Specialist

We are seeking a skilled Desktop Support Specialist to join our team at iOCO Infrastructure Services. As a key member of our support team, you will provide timely and effective technical assistance to clients or customers on-site.

In this role, you will be responsible for:
  • Assisting in 1st/2nd line technical support
  • Call Management
  • Updating calls with meaningful comments and using correct call update templates
  • Working on SLA tickets
  • Building strong relationships with customers
  • Taking ownership of customer problems
  • Providing remote incident resolution
  • Deploying software
  • Multitasking and meeting specific goals set by clients

Requirements:
  • Minimum 3-5 years desktop support experience
  • Some server and network support experience is advantageous

Estimated Salary: R350,000 - R500,000 per annum, depending on experience and qualifications.

iOCO Infrastructure Services offers a permanent position based in Durban, working in an office environment. A driver's license and own car are essential due to the requirement for traveling.

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