Customer Service Representative

2 weeks ago


Newlands East, KwaZulu-Natal, South Africa WNS Global Services Full time

WNS Global Services

**Job Title:** Senior Associate

**Job Summary:**

We are seeking a highly skilled and experienced Senior Associate to join our team in the UK market. As a Senior Associate, you will be responsible for providing exceptional customer service to our clients, identifying and understanding customer needs, and consistently delivering a high-quality service.

**Key Responsibilities:**

• Provide a reliable and trustworthy customer service experience for the UK market.

• Identify and understand customer needs to consistently provide a high-quality service.

• Follow clear instructions and guidelines to investigate, resolve, and process high-volume customer enquiries in a timely and effective manner.

• Escalate any queries or complaints to the appropriate channels to ensure they are handled and resolved in a timely manner.

• Provide accurate information on products and services to clients to ensure consistency across the organization.

• Promote and cross-sell the client's products and services to complement existing products (where applicable) and enhance customer experience and loyalty.

• Operate customer-related information systems to maintain and secure records.

• Contribute to the success of the team and the business by achieving personal targets.

• Adhere to the company and department standards, policies, and procedures.

**Qualifications and Experience:**

• Minimum requirement of at least a good Grade 12.

• Customer service experience.

• International call center experience advantageous.

**What We Offer:**

At WNS Global Services, we offer a dynamic and supportive work environment, opportunities for career growth and development, and a competitive compensation package.


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