Customer Service Representative

3 days ago


East Rand, South Africa Helderberg Personnel cc Full time
Job Title: Customer Service Agent

We are seeking a highly skilled and experienced Customer Service Agent to join our team at Helderberg Personnel cc.

Key Responsibilities:
  • Manage discrepancy reports and advise clients of damaged cargo
  • Follow up on third-party deliveries, collection from local regional offices, and problem deliveries
  • Monitor and update customers on special shipments, know truck arrival times for all branches daily
  • Respond to queries within 30 minutes and provide daily reporting on unresolved issues to management
  • Forward possible leads to relevant salespersons and assist with data capturing and pod capturing as needed
  • Obtain daily floor check reports from operations and add notes to Parcel Perfect
  • Arrange and follow up with agent collections and obtain pods from agents for their websites
Requirements:
  • Senior certificate (NQF 4)
  • South African citizen
  • Code B driver's license and own transport
  • 2-3 years of experience in a similar role
  • Experience in the Logistics industry is an advantage
  • Familiarity with Parcel Perfect system
  • Willingness to work overtime and be available after business hours and during weekends when required
Capabilities and Competencies:
  • Excellent attention to detail
  • Ability to work accurately at a fast pace
  • Good organizing and prioritizing skills
  • Ability to work in a systematic, methodical, and orderly manner
  • Computer literate and efficient in MS Office
  • Good Excel skills
  • Ability to work well under pressure
  • Excellent proficiency in English (read, write, and speech)


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