Customer Service Agent

5 months ago


East Rand, South Africa SydSen Recruit Full time

Customer Service Representative - East Rand

Our client In the Automotive industry is looking for a **Customer Service Representative **in the **East Rand** Area.

**Minimum Requirements**:

- Matric or higher tertiary qualification
- Code 8 license
- Minimum 2 years in similar role
- Proven customer support experience or experience as a Client Service Representative
- Strong phone contact handling skill and active listening
- Familiarity with CRM systems and practices

**Duties**:

- Manage large amount of incoming/ outgoing calls
- Generate red alerts and escalation to higher management within reasonable time frame
- Building sustainable relationship and trust with customer through interactive communication
- Obtain accurate valid and complete information by using the correct tools supplied
- Meet customer team targets
- Keep records of customer interactions and process customer complaints and file documents
- Follow communication procedure, guidelines and policies set by the Company
- Handle customer complaints and provide appropriate solution and alternatives within the time
- limits
- Follow up and ensure case is resolved within the time frame
- Go the extra mile to engage with the customer to resolve his complaint

**SYDSEN RECRUIT (Follow us on Facebook, Instagram and LinkedIn)**
- For more information please contact:
**Reabetsoe Aphane


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