Customer Service Representative

2 months ago


East London, Eastern Cape, South Africa E2E Staffing (PTY) LTD Full time

Job Summary

E2E Staffing (PTY) LTD is seeking a highly skilled and experienced Customer Service Representative to join our team in East London. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any issues that may arise.

Key Responsibilities

  • Order Management: Coordinate the ordering of fuel products, ensuring timely and accurate delivery to our clients.
  • Customer Communication: Proactively communicate with clients to prevent stock shortages, resolve queries, and provide updates on order status.
  • Inventory Management: Monitor inventory levels, identify opportunities for optimization, and implement strategies to minimize stockouts and overstocking.
  • Logistics Coordination: Collaborate with logistics teams to ensure efficient delivery of fuel products, maximizing vehicle utilization and minimizing transportation costs.
  • Financial Management: Monitor credit limits, identify potential risks, and work with internal stakeholders to mitigate financial risks.
  • Administrative Tasks: Perform general administrative duties, including data entry, report generation, and document management.

Requirements

  • Education: Matric Certificate
  • Qualifications: Certificate in Customer Service, Qualification in Supply Chain Management / Logistics advantageous
  • Language Skills: Excellent command of English


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