Customer Survey Administrator

6 months ago

Newlands, South Africa Pedros Full time

**Duties and Responsibilities**:

- Gather relevant feedback from customers in store in the form of a survey questionnaire
- Report the findings in a weekly report
- Collect survey responses and ensure data accuracy
- Analyse survey results to identify trends, patterns, and areas of improvement
- Prepare and present regular reports summarising key findings to management
- Encourage customer participation by displaying a friendly, empathetic nature
- Monitor response rates and implement strategies to increase survey participation
- Assist in the development of action plans to address identified areas of improvement
- Communicate survey results and recommendations effectively to different levels of the organization
- Interact with staff as an independent party to collect and report feedback
- Travel to all Pedros stores in the region to complete the above surveys

**Requirements**:

- A minimum of 1 years’ experience in a Customer Survey Administrator role or a similar position
- Must have a valid driver's license and own vehicle
- Must have a matric certificate
- Must be computer literate
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Detail-oriented with a focus on data accuracy
- Ability to work independently and collaborate with cross-functional teams
- Understanding of customer service principles within the fast-food or restaurant industry

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