Customer Orders Administrator

6 months ago

East Rand, South Africa Nuwkem Service Providers Full time

We are seeking a dedicated and detail-oriented individual to fill the role of Customer Orders Administrator at our company based in **Germiston**. As a crucial member of our team, you will play a pivotal role in managing customer purchase orders and ensuring a seamless delivery and collection process.

**Key Responsibilities**:

- Efficiently receive and process customer purchase orders and invoices for daily deliveries and collections.
- Strategically plan and schedule customer deliveries based on geographic areas and specific days by collaborating with drivers.
- Verify the accuracy of purchase orders, proforma invoices, and tax invoices. This includes scrutinizing customers' company information, pricing, stock availability, and account status.
- Provide timely advice to customers and sales representatives regarding stock-related matters, including issues with no stock items, ETA’s on back orders, delivery dates, and stock substitutes.
- Maintain and update sales and customer orders when necessary to ensure accurate and up-to-date information.
- Expedite orders seamlessly through various departments, including finance, purchasing, warehouse, and sales.
- Generate customer collection and delivery pick slips for the warehouse to facilitate efficient picking and packing processes.
- Direct valuable feedback from customers to relevant departments and sales representatives to contribute to continuous improvement.
- Provide support to various departments by undertaking additional administrative tasks as required.
- Assist walk-in customers with existing and new collection orders, ensuring a positive and customer-centric experience.
- Undertake general office administration duties, including answering telephones, filing, scanning, and other clerical tasks.

**Qualification and Skill Requirements**:

- Matric / Grade 12
- Minimum of 3 years in a similar position
- **Essential experience with Sage Evolution** (Advantageous: Cquential experience)
- Proficiency in Microsoft 365, Outlook, Excel, and Word.
- Excellent customer service and interpersonal skills
- Proficient in operational principles related to stock management.
- Ability to work independently and collaboratively.
- Strong communication skills (verbal and written).
- Exceptional organizational and administrative skills.
- Comfortable working in a pressurized environment.
- Process-driven with meticulous attention to detail.
- Ability to multitask efficiently.
- Punctual and reliable.

If you are ready to contribute to a dynamic team and meet the above qualifications, we encourage you to submit your resume. Join us in shaping a seamless customer order experience

**Job Types**: Full-time, Permanent

**Salary**: R12,000.00 - R14,000.00 per month

Application Question(s):

- Please share if you have any experience working with Sage Evolution?

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