Senior Technical Support Specialist
2 weeks ago
East London Area.
iLaunch, a leading Client in the Technology Industry, requires a Senior Support Engineer to provide 3rd line datacentre software support. This role is ideal for someone with a strong background in IT and technical support.
Key Responsibilities
- Assist with escalations from 2nd line support engineers
- Provide 3rd line datacentre software support
- Preventative maintenance (Patch management)
- Analysis and reporting on system health
- Architect new solutions
- Document implementations and provide SOP's
Requirements
- Matric / Grade
- Tertiary Qualification - IT Certification / Diploma Degree
- Certification in either: MCSE, VCP, CCE, HPE (DC) (end User), DELL (DC) (end user), VMWare, VEAAM
- Min 7 years experience supporting ITC environments
Technologies :
- Cloud Services: Azure, AWS, Google cloud
- Virtualisation: VMware vSphere, MS Hyper-V, Nutanix AHV
- Citrix Virtualisation
- Application Delivery Controllers: F5, Citrix, FortiADC
- Operating Systems: All Microsoft & Linux
- MS infrastructure: Active Director, Exchange, SQL, SCCM
- Backups: Veeam, Backup Exec
- Monitoring: N-Central, SCOM, PRTG, WhatsUp, Solarwinds, Nagios, Quest
- Antivirus: McAfee, ESET, Symantec, Kaspersky
- End User computing
- Storage area network
- Networking
Preferred Qualifications
- Must have Valid Drivers Licence and own reliable transport for business travel
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