Operations Trainer

1 month ago


Centurion, Gauteng, South Africa WNS Global Services Full time
Job Title: Operations Trainer

At WNS Global Services, we are seeking a highly skilled Operations Trainer to join our team. As an Operations Trainer, you will be responsible for delivering product and technical training to assigned operational business units.

Key Responsibilities:
  • Training Delivery: Conduct new starter training, refresher, up-skilling, and cross-skilling training to ensure delegates have the necessary skills and knowledge to perform their roles effectively.
  • Assessment: Conduct assessments for all training events and provide remedial support to delegates prior to re-assessment.
  • Administration: Capture learner records in line with Ucademy requirements, complete Annual Training Reports, delegate attendance registers, and update operational skills matrix.
Qualifications and Experience:

We are looking for a candidate with a Grade 12/Matric qualification and a tertiary qualification in training and development. A minimum of 2 years' experience in Learning & Development is required, with previous experience in an Automotive Role being beneficial. Strong training, coaching, and mentoring experience, as well as computer literacy at an intermediate level (MS Office), are essential.

Knowledge, Skills, and Attributes:
  • High proficiency in delivering impact training and facilitation.
  • Strong planning, organizing, and time management skills.
  • High proficiency in verbal and written English.
  • Strong communication and interpersonal skills.
  • High attention to detail and accuracy.
  • Exceptional administrative skills.
  • The ability to work within a team, self-motivate, and self-manage.
  • Strong customer service orientation and a proactive approach.
Additional Information:

The successful candidate will be able to learn, understand, and master new information and multiple processes quickly, deal with complexity, take ownership, and deliver results. If you are a motivated and results-driven individual with a passion for training and development, we encourage you to apply for this exciting opportunity.


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