Training Coordinator

1 month ago

Centurion, South Africa Headhunters Full time
Requirements:
  • Matric/Grade 12.
  • Certificate / Diploma in Business Administration or Training advantageous.
  • Min 3 years Training Administration and co-ordination experience, including administration of SETA Skills Programmes and Learnerships.
  • Events and Learner Management System (i-Learn) coordination experience advantageous.
  • Strong Communication skills (verbal and written), with Organization, Planning, and Time Management skills.
  • Customer focus / orientation and Persuasiveness.
  • Problem-solving and Interpersonal skills, with High Attention to detail.
  • Computer literacy in MS Office, particularly Excel.
  • Teamwork and ability to handle pressure.

Responsibilities and expectations but not limited to:
Certification (Non-Technical) and compliance (Technical):
  • Support Learning and Development Planning by issuing Dealer Views as at the end of August each year to compile the Demand Plan and supply consolidated feedback to the Support Services Lead by portfolio.
  • Identify eligible candidates annually for certification and compliance qualifications as per Dealer Views.
  • Establish relationships with all dealers in your portfolio in the Dealer network.
  • When pricing and calendar for the next year are finalized, book all eligible delegates on the full certification path by the end of February to ensure certification and compliance target achievement. Quarter one training should be fully booked, where possible, by the end of December of the previous business year.
  • Review monthly trackers from the Reporting Lead, identify additional delegates for all certification and compliance qualifications, and contact their managers via email and telephone to promote compliance.
  • Adhere to seat utilization and portfolio percentage target achievement.
  • Ensure new starters in the network comply with all training requirements according to portfolio specifications and within indicated timeframes (generally within 3 months of appointment).
  • Schedule VCT Sessions, load them, create links, send invitations to eligible delegates, and issue reminders prior to sessions as per trainer/coordinator split.
  • Reschedule delegates who do not attend training in line with Certification Trackers.
  • Update Training Plan Presentations if requested or required.
  • Ensure catering is ordered on time for the following week in all regions.
  • Ensure that all registers are printed and distributed for the next weeks training.
  • Ensure that training rooms are allocated to trainers for the following week, planned monthly in advance.
  • Ensure that training material is printed and distributed monthly in advance, together with pre- and post-tests.
Training Portfolio Management:
  • Achieve a seat utilization target as set annually and in line with Brand portfolio targets.
  • Share Coordinator Tracker sheets with Support Lead, save on the shared drive, and reflect calls to dealers for courses not meeting seat utilization targets, including reasons for non-attendance. Flag to Brand Consultants where necessary.
  • Liaise with the Support Services Lead to schedule more offerings when demand exceeds capacity (waitlists).
  • Manage efficient training coordination, including logistics, session management, venue bookings, material printing/distribution, and travel bookings as per split.
  • Communicate professionally with delegates and their managers about training invitations, confirmations, and reminders (via email and telephone).
  • Ensure all sessions are closed on iLearn to avoid billing delays.
  • Send pre-course reading to learners where required.
  • Liaise with dealerships to provide support and resolve training queries, collaborating with HRCs and Brand Training Consultants.
  • Share Dealer Views with relevant managers in dealerships quarterly or as required.
  • Ensure feedback to Dealers and Learners regarding assessment and test results (as received from trainers) is saved on the shared drive.
iLearn2.0:
  • Confirm bookings on the Training Academy Learning Management system (iLearn2.0).
  • Load nominations onto iLearn2.0.
  • Load new offerings and courses onto the iLearn2.0 system if requested / required.
  • Schedule trainers on system / rooms / venues on iLearn2.0.
  • Ensure that registers are closed within 24 hours.
  • Ensure that pricing is correct for offerings on iLearn2.0.
Reporting:
  • Follow up on delegates on sessions where numbers are low.
  • Ensure that registers are closed for Reporting Lead to provide accurate updates for Operations Meetings.
  • Monthly use Certification Trackers to ensure that delegates are booked on all their required training and exams.
Housekeeping:
  • Keep work spaces neat and tidy.
  • Ensure that your TBOs are filed by trainer split.
  • Ensure that Registers and feedback forms / tests by Offering are filed.
  • Ensure that the Storeroom is neat and tidy and training material stored in allocated spaces.
  • Ensure that old documents are stored by year in storeroom and documents 5 years and older are discarded.
Ad hoc:
  • Resolve Web Based Training queries if possible or escalate where necessary.
  • Provide support with regard to Product Launches and Special Projects as per Brand standards.
  • Provide professional assistance with exams as per trainer requirements.
  • Compile reports when requested by the management team.
  • Continuous personal upskilling according to development needs / personal interests relating to position or training industry.
  • Assist at Reception when necessary.

Please note should you not receive a response within two weeks of applying you may assume that your application was unsuccessful.

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