Technical Trainer: Insurance

7 months ago

Centurion, South Africa AVBOB Full time

We are looking for an individual with training experience to join our organisation as a Technical Trainer. Under the guidance of the Manager: Learning and Development you will be responsible for rolling out Insurance product training programs of a highly technical nature aimed to improving individual and organisational performance.

**_ YOUR RESPONSIBILITIES WILL INCLUDE THE FOLLOWING:_**
- Plans, designs, develops learning, for approval by HR Manager and evaluates and delivers sustainable training and instructional programs.
- Provides product related consulting in all aspects related to Insurance products.
- Tailored facilitation to the learners' level in all verbal communication, group work and assessment to ensure effective outputs.
- Serve as point of contact for technical Insurance training needs, through coaching of regional hub trainers.
- Provide feedback to managers where applicable on the assessments results of delegates and suggest improvement plans.
- Align training material to all TCF outcomes.

**Develop, align, deliver training interventions of insurance products.**
- Designs, develop, and evaluate product training materials to include training handbooks, assessments, assignments, slide shows, summary sheets. Free Funeral Benefits national assessments, new, enhanced, and existing products).
- Deliver product training and mark the product training portfolios and assessments to ensure the understanding of product knowledge.
- Gathering information to identify potential issues or gaps related to product training.
- Facilitate Learning Programmes (Product training) to employees within Head office and the provincial structure as requested.
- Recommends and/or implements enhancements to training programs.

**Establishes a systematic course of action to ensure accomplishment of objectives and projects. Determines priorities and allocates time and resources effectively.**
- Provide support to the Insurance divisions in terms of Insurance product training.
- Liaise, plan and organise all product development deliverables.
- Manage time well during facilitation session to ensure that all learning objectives are met.
- Dedicate required time to tasks, to ensure that no aspect of the work is neglected.

**Develops and maintains effective relationships with others.**
- Communicates product training and moderation results in writing to line managers and the HR Specialist.
- Prepare monthly reports to the department.
- Adjust training programmes and communication style to meet training needs.
- Liaise with internal business partners (Product development, Insurance admin and Operations departments).
- Actively participate to Identify and resolve problems/issues within the product development team to ensure the successful completion of the product development.
- Develop and maintain an effective internal communication system. (Between the hub trainers)
- Facilitates and overseas the design, development and updates of product training manuals.
- Identify and evaluates training requirements based on organisational needs.
- Evaluates and moderates the effectiveness of product training.
- Performs administrative functions necessary to deliver and document training programs.

You will be working for a company that is over 100 years old with strong values, which are customer centric. In return for your services, you will be paid a competitive package, which includes pension fund contributions and a medical aid allowance. You will have access to personal services through the employee assistance program and wellness programs. You will be working for an organization that values employee development and rewards excellent performance.
- 3-5 Years’ experience as a facilitator
- 3-5 Years’ experience on designing of training manuals and assessments
- Knowledge of the insurance industry
- Basic knowledge of the Long-term Insurance Act, PPR, FAIS, FICA AND TCF
- Attention to detail
- Communication Skills
- Customer Service Orientation
- Innovation
- Planning and Organising
- Relationship Building
- Teamwork
- Problem Solving
- Adaptability

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