Learning & Development Facilitator

2 days ago

Centurion, South Africa Health Solutions Full time

**Introduction**

Momentum Health Solutions, an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise lifetime client value. We build and maintain a culture of innovation, and create value through unique insights of how to achieve specific outcomes by using a defined set of Health capabilities.

**Role Purpose**

**Requirements**:

- NQF level 6 qualification in BTECH,BA, BTD (Preferable).
- Skills certificate in Occupational Training and Education eg: ODETDP (Occupationally Directed Education Training and Development Professional); Train the trainer; or Assessor (Advantageous).
- 2-5 years’ experience as a facilitator (Advantageous).
- Experience in facilitating learning processes or experience in Financial services, insurance and client services industry (Preferable).
- Completion of a Facilitation Skills Course (Preferable).
- Knowledge of Learning Management Systems (LMS) (Preferable).
- Oracle system experience (Preferable).

**Duties & Responsibilities**

**Internal Process**:

- Create and deliver learning events, interventions and programmes aligned to business and learning.
- Proactively explore training needs and design and adapt relevant training materials.
- Take ownership for end-to-end learning experience to provide a positive learning experience in which learners are encouraged to be actively engaged in the learning process and achieve learning goals.
- Provide feedback to the relevant stakeholders on the content, implementation, uptake and landing of learning events aligned to the desired learning outcomes.
- Plan and facilitate relevant as well as contextualised training interventions aimed at addressing customer service processes, behavioural and functional skills.
- Use a variety of learning methodologies to facilitate learning including group activities, design of games, e
- learning etc.
- Ensure that training content for both face-to-face and e-learning meet instructional design requirements.
- Design learning curriculums which can be adapted for classroom based training or an e-learning platform.
- Conduct on-the-job training to improve customer service delivery.
- Provide training services to external client and the scheme.
- Advise employees on relevant training programmes.
- Monitor and evaluate the effectiveness of training by deploying measurement and feedback tools that track outcomes and ensure alignment to objectives.
- Utilize the Learning Management System and technologies in a manner that meets business.
- Liaise with your business partners to determine relevant training needs.
- Engage in special projects allocated by management and ensure that deliverables are met timeously.
- Develop and maintain effective and mutually supportive working relationships and partnerships and work closely with the Momentum Metropolitan L&D Community.
- Adhere to organizational best practices and legislative requirements.
- Identify potential risks to the company and escalate immediately.
- Drive own performance in order to achieve business objectives.
- Engage with appropriate interventions to ensure own professional development.
- Share and transfer product, process and systems knowledge to colleagues and employees.
- Drive and support effective teamwork within the department.

**Client**:

- Build and maintain relationships with clients and internal and external stakeholders
- Deliver on service level agreements applicable to clients and internal and external stakeholders in order to ensure that client expectations are managed
- Make recommendations to improve client service and fair treatment of clients within area of responsibility
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service
- Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery
- Drive client service delivery goal achievement in line with predefined standards in order to ensure that clients receive appropriate advice and after sales service.
- Manage client query processes and ensure that queries are tracked, accurately resolved and used as a mechanism to improve client service and business processes.

**People**:

- Build strong relationships through providing specialist know-how and leadership to others, expressing positive expectations.
- Positively influence and manage change and offer specialist support where required.
- Contribute to continuous innovation through the development, sharing and implementation of new ideas and involvement of colleagues and staff.
- Participate and contribute to a culture of work centric thinking, productivity, service delivery and quality management.
- Take ownership for driving career development

**Finance**:

- Contribute to the development of area specific budgets to minimise expenditure, in alignment with operational plans.
-

  • Learning & Development Facilitator

    3 days ago

    Centurion, South Africa Momentum Insure Company Limited Full time

    **Introduction** **Role Purpose** Effectively deliver learning experiences in order to enable individual, team and business performance. **Requirements**: - Degree or equivalent qualification in Learning and Development or related field - Valid driver’s license and own reliable transport - OD-ETDP (Occupationally Directed Education Training Development...

  • Learning Facilitator

    1 week ago

    Centurion, South Africa Momentum Metropolitan Holdings Full time

    -Introduction Momentum, a financial services provider of choice since 1966, known for its entrepreneurial spirit and innovative culture is committed to wealth creation and preservation, insurance, and income protection for all our clients. We do this through our understanding of the retail insurance, savings, and investment markets in SA. Role Purpose The...

  • Snr Manager: Learning

    6 days ago

    Centurion, South Africa Telkom SA Limited Full time

    **Core Description**: Responsible for developing and implementing a Group wide learning strategy, framework and policy to build an effective learning culture across the business for current and future needs of the business. Responsible for identifying development gaps and sourcing or designing solutions to enable effective competency development to support...

  • Learning and Development

    5 days ago

    Centurion, South Africa WeBuyCars Full time

    We Buy Cars has an excited opportunity for a Learning and Development & Employment Equity Manager to join our HR team at our Head office in Centurion! **Responsibilities**: - Corresponds with W&R SETA - Administration and collection of Grants (Funds from SETA) - Complete all IT88 for SARS to claim back tax on training - Set up training plans (Formal,...

  • Learning and Development

    1 week ago

    Centurion, South Africa WeBuyCars Full time

    We Buy Cars has an excited opportunity for a Learning and Development & Employment Equity Manager to join our HR team at our Head office in Centurion! **Responsibilities**: **Learning & Development** - Create and Execute learning strategies and programs for all staff - Collaborates with others to develop and implement Internship and learnership. - Evaluate...

  • Learning Coordinator

    6 days ago

    Centurion, South Africa Momentum Metropolitan Holdings Full time

    -Introduction Role Purpose Provide logístical and administrative support to ensure delivery of learning interventions aligned with business priorities. Requirements **Qualifications**: - Matric (Grade 12) **Experience**: - 1 - 2 year’s administrative experience **Knowledge**: - Knowledge of learning and development operations or relevant...

  • Learning and Development Administrator

    1 week ago

    Centurion, South Africa Momentum Metropolitan Holdings Full time

    -Introduction Role Purpose To execute and co-ordinate any required administrative activities and processes aligned to business requirements in the Training department, in accordance with Company policies, processes and procedures, while ensuring compliance to all relevant legislation. Providing core administrative support to the Learning and Development...

  • Lead Learning Support Educator

    19 hours ago

    Centurion, South Africa Jacaranda International Pre-Primary and School Full time

    Jacaranda International is a leading educational institution committed to providing a nurturing and inclusive learning environment that empowers students to reach their full potential. With a diverse and dynamic community of learners, we strive to create a foundation for lifelong success. **Position Overview**: **Key Responsibilities**: - Leadership:...

  • Learning and Development

    7 days ago

    Centurion, South Africa Insphired Full time

    Our client in the Motor industry is currently looking for a **Learning and Development & Employment Equity Manager**, in Centurion.

  • Facilitator (Master Artisan)

    2 days ago

    Centurion, South Africa Bidvest Facilities Management Full time

    **Role Description** The main purpose of this role is to assess, transfer and development of technical skills in operations, to ensure sustainable high quality of workmanship and skills. **Key Performance Areas** - Assessment of technical employees - Facilitation of Technical training - To conduct job observations - Facilitation of unemployed Learnerships...

  • Learning Technology Specialist

    3 days ago

    Centurion, South Africa Smith Garb Full time

    Gauteng , Centurion (Market related) A company based in Centurion is seeking a learning technologist to manage and execute research, evaluation, design, implementation, maintenance/enhancement, training, and support of Learning Technology solutions at the Training Academy, in line with the business needs of the organization. To contribute to and...

  • Learning Delivery Manager

    19 hours ago

    Centurion, South Africa Energy at Work Projects Full time

    Non conventional college based in Centurion is in search of a Learning Delivery Manager. This individual will be responsible for providing insights on the holistic academic approach of the various phases (Grade R-12). **Duties**: - Lead the Learning Delivery team regarding the development and upgrading of academic offerings - Management of Learning...

  • Senior Talent Development Officer

    1 week ago

    Centurion, South Africa H&S Labour Brokers cc Full time

    The purpose of the job is to facilitate the implementation of the talent management strategies in line with the organizational objectives - Provide technical support to the Talent Development manager and HR operations team with the implementation of an integrated talent management framework. - Conducts research, keeps abreast of best practice and provides...

  • Senior Talent Development Officer

    1 week ago

    Centurion, South Africa H & S Labour Brokers Full time

    The purpose of the job is to facilitate the implementation of the talent management strategies in line with the organizational objectives - Provide technical support to the Talent Development manager and HR operations team with the implementation of an integrated talent management framework. - Conducts research, keeps abreast of best practices and provides...

  • IT Development Programme

    19 hours ago

    Centurion, South Africa OUTsurance Full time

    Company Description OUTsurance has been propelling the South African insurance industry forward for the last 24 years. As leaders in the field, we’re always looking for innovative ways to create digitally-advanced solutions, without losing sight of our human values. **Job Description**: **What we can offer you?** It will be a 12 month programme to...

  • Senior Talent Development Officer

    2 days ago

    Centurion, South Africa Tasiso Full time

    Key Performance Areas: - Provide technical support to the Talent Development Manager and HR operations team with the implementation of an integrated talent management framework. - Conducts research, keeps abreast of best practice, and provides input on talent management practices and processes and the integration of practices across the HR function. -...

  • Learning Services Manager

    1 week ago

    Centurion, South Africa Whizants Full time

    **Role**: Learning Services Manager **Rate**: R600k per annum **Job Type**: Permanent **Reporting to** Account Manager **Location**: Centurion (On site) **Comments**: Preferred multi-lingual **Minimum Requirements**: - Training qualification an advantage. - Highly experienced in the operations with project management capability, with a proven track...

  • Organisational Development Specialist

    1 week ago

    Centurion, South Africa K2 Human Capital Consultancy Full time

    **DUTIES AND RESPONSIBILITIES** - Develop and implement change and organisational development strategies and initiatives that drive well-being, effectiveness and efficiency in the business. - Drive the implementation of comprehensive strategies, programmes and action plans to improve critical organisational performance in partnership with the rest of the HC...

  • Organisational Development Specialist

    5 days ago

    Centurion, South Africa Momentum Metropolitan Holdings Full time

    -Introduction Role Purpose Partner with leaders and other relevant organisational stakeholders to drive effectiveness and achieve the business objectives. Requirements - Relevant Master’s degree and/or registration as Industrial Psychologist - 5- 8 years’ experience working as an organisational development specialist - Extensive experience working with...

  • Organisational Development Specialist

    2 days ago

    Centurion, South Africa JMMC Staffing Solutions (Pty) Ltd Full time

    **Role Purpose** Partner with leaders and other relevant organisational stakeholders to drive effectiveness and achieve the business objectives. **Responsibilities and work outputs** **I**nternal processes* **Implement HC solutions which will enable strategic objectives in partnership with business** - Engage and partner with business to understand their...