Technical Support

3 months ago

Centurion, South Africa Metso Outotec Full time

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.
At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.
**Job posting end date**: 10/11/2024
**JOB TITLE**: TECHNICAL SUPPORT, BULK MATERIALS HANDLING, SOUTH AFRICA
Bulk Materials Handling (BMH) is one of the products under the Grinding, Bulk and Pyro (GBP) portfolio, which requires technical competence as well as sales orientated drive to assist in pushing the sale through. This role is a pivotal in terms of aligning the Global Product Line specialists with the Market Area (MA) sales teams.
Essentially, the Technical Support role works with the Sales Area to effectively deliver a “technical solution” that meets the customer’s needs and works closely with the Global Technical Bulk Materials Handling Business Line.
In this position, you will report to the Head of Technical Sales Support, Services
This position is mainly located in Centurion, Gauteng.
TEAM YOU BELONG TO
You will join the Technical Support Team and work closely with internal // external stakeholders, such as Management, Product Line Engineering, Other Engineers, Suppliers and Sub-Contractors, Clients and Site Staff
WHAT YOU WILL DO
Providing high technical expertise in the area of troubleshooting, process knowledge, technical incidents, operation and maintenance for “BMH, predominately yard machines”. Through site visits and using Digital and Remote services (i.e. Augmented Reality)
Specializing to own technology areas in order to provide expertise support in site operations and technology related incidents and inquiries or problems
Technical warranty and complaint handling
Act as a trainer for internal/external technical trainings, including certification program
Expertise support for problem management, technical sales support, R&D and product development
Expertise support for Field Service, Life Cycle Services teams
Support IB Validation; CTO and ETO quotation development through solution definition and technical research; inspection report reviews, recommendations and solution as requested.
Support Customer Logistics team with quotation clarifications
Internal and external training
Understanding, planning and meeting the training requirements for internal and external customers (PL training material)
WHO YOU ARE
Matric (Grade 12)
Degree in Mechanical Engineering and a minimum of 5 year’s field experience in BMH or,
B.Tech / BSc / BEng with a minimum of 5 years field experience
Must have up to date understanding & knowledge as a technical product specialist
Understanding and experience of sales and financials
Familiarity with a broad range of upgrades and modernisations
Familiar with the core processes of the sales process
Experience in complex relationships
WHAT SKILLS, COMPETENCIES AND REQUIREMENTS (HARD AND SOFT) ARE ESSENTIAL FOR THIS ROLE?
Position requires support management expertise, good customer relation skills, ability to work within a team environment, mechanical aptitude, creativity, innovation, and ability to see the larger picture
High sense of urgency and passion for service and support
Supervision skills
Strong relationship building skills, a bias for action and detail-oriented behaviours
A high level of computer skills is essential - Excel, Word, PowerPoint and Access
Highly motivated individual with the ability to work under stress and meet the deadlines
Ability to work in a team atmosphere
Client skills including building and managing relationships, negotiation skills and understanding of customer needs and market requirements
Must be capable of effectively and accurately working on several projects at one time, and organizing, prioritizing tasks and working in a fast-paced environment
Strong communication, co-operation, interpersonal and presentation skills to manage internal and external interfaces
Ability to travel regularly
While performing the duties of this job, the employee is regularly required to sit; use hands and fingers; reach with hands and arms; and talk or hear
The employee is regularly required to stand, walk, climb and balance
The employee must occasionally lift and/or move up to 30 pounds
Specific vision abilities required by this job include close vision, distance vision, colour vision, peripheral vision, depth perception, and ability to adjust focus
Use of keyboards, telephones, copiers, telefax, visits and movement through shops, and travel experiences
WHAT'S IN IT FOR YOU
An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process

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