Operations Trainer

4 weeks ago


Centurion, Gauteng, South Africa WNS Global Services Full time
Job Description

Main Purpose:

The primary objective of this role is to deliver high-quality training and development programs to assigned operational business units, ensuring that employees acquire the necessary skills and knowledge to excel in their roles.

Key Responsibilities:

1. Training Delivery:

· Conduct new starter training, as well as refresher, up-skilling, and cross-skilling training sessions.

2. Assessment:

· Conduct assessments for all training events and provide remedial support to delegates prior to re-assessment.

3. Administration:

· Capture learner records in line with Ucademy requirements, including completing annual training reports, delegate attendance registers, and updating operational skills matrices.

Qualifications:

· Grade 12/Matric

· Tertiary qualification in training and development would be beneficial

Experience:

· 2+ years' experience in Learning & Development

· Previous experience in an Automotive Role will be beneficial

· Training, coaching, and mentoring experience

· Computer literacy at intermediate level (MS Office)

Knowledge, Skills, and Attributes:

· High proficiency in delivering impact training and facilitation

· Strong planning, organizing, and time management skills

· High proficiency in verbal and written English

· Strong communication and interpersonal skills

· High attention to detail and accuracy

· Exceptional administrative skills

· Ability to work within a team

· Self-motivated

· Self-manageable

· Strong customer service orientation

· Proactive

· Ability to learn, understand, and master new information and multiple processes quickly

· Deal with complexity

· Take ownership and deliver results


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