Customer Service Operations Leader
5 days ago
At M-KOPA, we are looking for a strategic leader to join our Customer Care Team as we drive digital and financial inclusion across our markets.
About the RoleThe Customer Care Manager will provide oversight for customer-facing teams across voice and digital channels. This includes implementing customer strategies, driving process improvements, managing team performance, and ensuring efficient call center operations aligned with company objectives.
About UsM-KOPA is a dynamic organization that empowers its people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We prioritize well-being, family-friendly policies, and flexibility in the workplace.
Key Responsibilities- Lead multiple customer-facing teams across voice and digital channels
- Implement effective customer strategies and drive process improvements
- Manage team performance and ensure efficient call center operations
We are looking for an experienced professional who can make impactful decisions, handle critical customer escalations, and collaborate closely with BPO partners. If you're passionate about delivering exceptional customer experiences and want to play a central role in shaping our service delivery, then this opportunity at M-KOPA is for you.
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