Customer Service Specialist

5 days ago


Randburg, Gauteng, South Africa Telesure Investment Holdings (TIH) Full time
Job Description:

As a Customer Service Specialist at Telesure Investment Holdings (TIH), you will play a crucial role in providing exceptional customer service and support to our clients. Your primary responsibility will be to obtain and capture information from insured or designated persons to settle claims with insurance carriers.

**Responsibilities:**
  • Manage customer relationships through standard activities and provide solutions for first call resolution.
  • Analyze customer needs and gather relevant information to resolve customer requests.
  • Identify and recommend products or services that meet customer needs, explaining the selection to the customer.
  • Respond to routine requests via telephonic conversations or emails and create customized responses for more unusual requests.
  • Maintain awareness of company policies and procedures, regulatory codes, and mandatory training requirements.
**Education and Experience:** A Matric/Grade 12 or SAQA Accredited Equivalent is essential, with 1-3 years of work experience preferred.

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