Customer Service Representative

4 weeks ago

Randburg, Gauteng, South Africa Stryker Full time

Job Mission / Purpose:

Main function of job:

  • To offer a professional communication link between Stryker and our customer base for the placing of orders, raising of queries, requests of information and general support.
  • To provide a high standard pro-active support facility to Sales Representatives and Technical Services engineers.
  • To seek opportunities of improving the service that is provided for our external/internal customers.
  • To actively promote and support Stryker's Sales Activities.
  • To seek opportunities of improving our services as a sales tool.
  • To support the wider Customer Logistics team as a whole when and if required.
Key Activities & Responsibilities
  • To offer our customers a first class service to complement the rest of the Stryker Corporation.
  • Processing of sales orders.
  • Processing quotations, if needed.
  • Processing invoices, if needed.
  • Maintenance and promoting growth of our automated ordering systems.
  • Managing On Time In Full KPIs to ensure timely delivery of products to meet customer requirements.
  • Trying to meet Service Levels / KPIs.
  • Pro-actively seek methods of improving the services provided by the department.
  • The department supports the sales and where necessary, the marketing teams, in their endeavors to achieve the company sales targets.
  • To support the wider Customer Logistics team as a whole when and if required.
Education/Experience
  • Proven communication and writing skills.
  • Customer care experience.
  • Computer skills.
  • Minimum Matric or equivalent qualification.
Essential
  • 2 years' experience as an operative/specialist in your area (either in Stryker or elsewhere).
  • Demonstrate previous team leading experience.
  • Demonstration of evidence of the following:
  • Involvement in the continuous improvement of the department's processes, focusing on Quality, productivity, and Customer Engagement.
  • Active involvement in team engagement.
  • Must be energetic and of a personable nature.
  • Clear communication skills are necessary.
  • Accuracy and attention to detail are essential.
  • Pro-active and the ability to consider the wider picture are important.
  • Must be conscientious, committed, focused, and professional in their work ethics.
  • Ability to handle numerous tasks at any given moment and to work under pressure.

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics, and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.

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