Sales Team Leader

2 days ago


Randburg, Gauteng, South Africa Insidentity Full time
About Insidentity

Insidentity is a dynamic luxury goods retailer seeking a highly skilled Sales Team Leader to join our boutique team. As an integral part of our sales team, you will be responsible for maximizing sales revenue, managing discounts, and supporting the sales team in achieving their targets.

Key Responsibilities
  • Maximise turnover of boutique sales generated inside and outside the boutique.
  • Manage discount levels in the boutique.
  • Support the sales team in achieving personal targets and contributing to boutique targets.
  • Assist other Sales Associates during sales and administrative tasks.
Customer Focus & Service
  • Maintain direct contact with high-profile clients, including Royals and Collectors.
  • Contribute to implementing customer relationship programs.
  • Improve database registration quality and quantity.
  • Ensure professional Customer Service / After Sales Service execution in the boutique.
Operations and Admin
  • Serve as the primary contact for all requests related to the boutique when the Boutique Manager is absent.
  • Adhere strictly to Richemont & Montblanc Retail procedures.
  • Maintain the boutique's proper upkeep.
  • Implement the security concept.
  • Assist with preparing boutique reports (Daily, After Sales, Analysis).
Team Management & Leadership Support
  • Establish and track KPIs and targets for the team.
  • Motivate team members.
  • Train new Sales Associates on field tasks.
  • Monitor individual self-learning progress.
  • Provide on-the-job training and coaching for the boutique team.
Operations, Admin, and Marketing Support
  • Promptly execute and deliver boutique reports.
  • Initiate and support marketing activities at the boutique level.
  • Propose innovative ideas for marketing campaigns.

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