Business Operations Manager Connected Services
4 days ago
The Role
We are seeking an experienced Senior Manager Operations Connected Services to lead our Connected Services Operations function in South Africa.
This is a critical role that requires a strong leader who can develop and implement operational installation management systems, procedures, processes, policies, and best practices.
- Develops and implements operational installation management systems, procedures, processes, policies, and best practices.
- Foster a superior Installer/customer installation experience within the Installer ecosystem.
- Oversee the after-sales customer support by ensuring quality on-time Installations and customer experience.
- Work cross-functionally to deliver key strategic projects within Connected Services Operations.
Key Responsibilities
Lead, develop, and manage the Connected Services Operations function, including:
- Developing and implementing operational installation management systems, procedures, processes, policies, and best practices.
- Fostering a superior Installer/customer installation experience within the Installer ecosystem.
- Overseeing the after-sales customer support by ensuring quality on-time Installations and customer experience.
- Working cross-functionally to deliver key strategic projects within Connected Services Operations.
Qualifications
- Degree in Business Management/Operations Management/Information Technology or a related field.
- Certification in Power BI - development, management, support, and analysis.
- Certification in SQL and database.
- Post-Grad Degree an added advantage.
Experience
- A minimum of 5-8 years' work experience in a business operations environment.
- A minimum of 5–8 years' prior management and supervisor experience.
- A minimum of 3–5 years prior experience in data visualization tools – Power BI.
- Expertise in data models, data warehousing, data mining, and data modelling.
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