Senior Manager Operations Connected Services
4 days ago
Randburg, Gauteng, South Africa
The Organization
The MultiChoice Group is a multinational media and entertainment group headquartered in South Africa, Dubai and the Netherlands with principal operations in pay television, video entertainment, advertising and content security. Brands within the Group include DStv, GOtv, SuperSport, M-Net, DStv Media Sales, Showmax and European-based content security leader Irdeto. We're proud to say we serve 20 million subscribers across more than 50 African markets, with a successful history of identifying and adapting to industry trends, allowing us to continuously deliver the best in entertainment.
By joining our passionate and creative team, you can help us achieve our objectives of expanding our pay-TV and SVOD (Subscription Video On demand) subscriber bases, improving advertising sales, spearheading cutting-edge technology, supporting local content and providing an exceptional customer experience.
Join Africa's most loved storyteller
Key Customers
Internal: Finance, EBS, Product Team, Customer Ops, CII, Program Office, Affiliated Departments; Employees
External: Installers, ICT Companies / Vendors
Location
South Africa, Johannesburg
Purpose of the Position:
Lead, develop and manage the Connected Services Operations function in South Africa.
- Develops and implements operational installation management systems, procedures, processes, policies and best practices.
- Foster a superior Installer/customer installation experience within the Installer ecosystem which consists of the Installation system platforms and Installation Journey.
- Oversee the after sales customer support by ensuring quality on time Installations and customer experience.
- Work cross-functionally to deliver key strategic projects within Connected Services Operations.
- Ensure smooth functioning, collaboration and act as an interface to both key internal and external business stakeholders.
- Ensure Installers are paid timeously and correctly, through the daily management, coaching and guidance of a team of employees.
- Develop, maintain, manage and provide automation tools, analytics platforms and data to streamline operations installation management.
- Drive a culture of continuous improvement and innovation across the Connected Services Operations team.
Qualifications
- Degree in Business Management /Operations Management / Information Technology or a related field.
- Certification in Power BI - development, management, support and analysis.
- Certification in SQL and database.
- Post Grad Degree an added advantage.
Experience
- A minimum of 5 - 8 years' work experience in a business operations environment.
- A minimum of 5 – 8 years' prior management and supervisor experience.
- A minimum of 3 – 5 years prior experience in data visualization tools – Power BI.
- Expertise in data models, data warehousing, data mining and data modelling.
- Experience with SQL for data extraction and manipulation advantageous.
- Knowledge of Data Analysis Expressions (DAX) for creating calculations.
- Confident and effective communicator that is able to communicate and influence at all levels.
- Excellent interpersonal communication and organizing skills to coordinate project activities.
- Proven track record in managing multiple complex and significant projects.
- Excellent documentation and written skills.
Mid-Senior level
Employment typeFull-time
Job functionCustomer Service, Business Development, and Analyst
IndustriesBroadcast Media Production and Distribution, Banking, and Insurance
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