Senior Manager Operations Connected Services

4 days ago


Randburg, Gauteng, South Africa multichoice Full time
Senior Manager Operations Connected Services

Randburg, Gauteng, South Africa

The Organization

The MultiChoice Group is a multinational media and entertainment group headquartered in South Africa, Dubai and the Netherlands with principal operations in pay television, video entertainment, advertising and content security. Brands within the Group include DStv, GOtv, SuperSport, M-Net, DStv Media Sales, Showmax and European-based content security leader Irdeto. We're proud to say we serve 20 million subscribers across more than 50 African markets, with a successful history of identifying and adapting to industry trends, allowing us to continuously deliver the best in entertainment.

By joining our passionate and creative team, you can help us achieve our objectives of expanding our pay-TV and SVOD (Subscription Video On demand) subscriber bases, improving advertising sales, spearheading cutting-edge technology, supporting local content and providing an exceptional customer experience.

Join Africa's most loved storyteller

Key Customers

Internal: Finance, EBS, Product Team, Customer Ops, CII, Program Office, Affiliated Departments; Employees

External: Installers, ICT Companies / Vendors

Location

South Africa, Johannesburg

Purpose of the Position:

Lead, develop and manage the Connected Services Operations function in South Africa.

  1. Develops and implements operational installation management systems, procedures, processes, policies and best practices.
  2. Foster a superior Installer/customer installation experience within the Installer ecosystem which consists of the Installation system platforms and Installation Journey.
  3. Oversee the after sales customer support by ensuring quality on time Installations and customer experience.
  4. Work cross-functionally to deliver key strategic projects within Connected Services Operations.
  5. Ensure smooth functioning, collaboration and act as an interface to both key internal and external business stakeholders.
  6. Ensure Installers are paid timeously and correctly, through the daily management, coaching and guidance of a team of employees.
  7. Develop, maintain, manage and provide automation tools, analytics platforms and data to streamline operations installation management.
  8. Drive a culture of continuous improvement and innovation across the Connected Services Operations team.

Qualifications

  1. Degree in Business Management /Operations Management / Information Technology or a related field.
  2. Certification in Power BI - development, management, support and analysis.
  3. Certification in SQL and database.
  4. Post Grad Degree an added advantage.

Experience

  1. A minimum of 5 - 8 years' work experience in a business operations environment.
  2. A minimum of 5 – 8 years' prior management and supervisor experience.
  3. A minimum of 3 – 5 years prior experience in data visualization tools – Power BI.
  4. Expertise in data models, data warehousing, data mining and data modelling.
  5. Experience with SQL for data extraction and manipulation advantageous.
  6. Knowledge of Data Analysis Expressions (DAX) for creating calculations.
  7. Confident and effective communicator that is able to communicate and influence at all levels.
  8. Excellent interpersonal communication and organizing skills to coordinate project activities.
  9. Proven track record in managing multiple complex and significant projects.
  10. Excellent documentation and written skills.
Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Customer Service, Business Development, and Analyst

Industries

Broadcast Media Production and Distribution, Banking, and Insurance

#J-18808-Ljbffr

  • Randburg, Gauteng, South Africa multichoice Full time

    Senior Manager Operations Connected ServicesJoin us at the MultiChoice Group, where we're passionate about delivering the best in entertainment to our customers.We're seeking an experienced Senior Manager Operations Connected Services to lead our Connected Services Operations function in South Africa.This is a critical role that requires a strong leader who...


  • Randburg, Gauteng, South Africa multichoice Full time

    Senior Manager Operations Connected ServicesThe RoleWe are seeking an experienced Senior Manager Operations Connected Services to lead our Connected Services Operations function in South Africa.This is a critical role that requires a strong leader who can develop and implement operational installation management systems, procedures, processes, policies, and...


  • Randburg, Gauteng, South Africa multichoice Full time

    Senior Manager Operations Connected ServicesThe MultiChoice Group is a multinational media and entertainment group headquartered in South Africa, Dubai, and the Netherlands with principal operations in pay television, video entertainment, advertising, and content security.We're proud to say we serve 20 million subscribers across more than 50 African markets,...


  • Randburg, Gauteng, South Africa multichoice Full time

    Senior Manager Operations Connected ServicesWe're seeking an experienced Senior Manager Operations Connected Services to join our team at the MultiChoice Group.This is a critical role that requires a strong leader who can develop and implement operational installation management systems, procedures, processes, policies, and best practices.Key...


  • Randburg, Gauteng, South Africa Batho Pele Top Services Full time

    **Job Overview**Batho Pele Top Services seeks a highly skilled IT professional to join our team as a Network Operations Specialist. The successful candidate will be responsible for maintaining and optimizing our network infrastructure, ensuring seamless connectivity and performance.**Key Responsibilities**Provide first line support for IT-related incidents...


  • Randburg, Gauteng, South Africa Fidelity Services Group Full time

    Job Title: Business Operations ManagerCompany Overview: Fidelity Services Group is a leading provider of fire response services in Gauteng, Johannesburg.Key Responsibilities:Project Management: We oversee and manage various projects within the fire response division to ensure timely completion and alignment with company objectives.Operational Support: Our...


  • Randburg, Gauteng, South Africa Benclo Full time

    We are looking for a highly skilled Senior Operations Manager to join our team at Benclo. The ideal candidate will have a strong background in operations management, with a proven track record of improving business results and performance.About the RoleThe Senior Operations Manager will be responsible for driving commercial-focused business vision,...


  • Randburg, Gauteng, South Africa MSP Staffing (PTY) LTD Full time

    About the OpportunityWe are seeking a highly experienced Senior Manager to join our team as part of our logistics sector operations. This is a fantastic opportunity for a professional with a background in business operations to take on a leadership role.The ideal candidate will have at least 5 years of experience in a similar environment, with a proven track...


  • Randburg, Gauteng, South Africa Teraco Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior Operations Manager to lead our cleaning and hygiene team.


  • Randburg, Gauteng, South Africa Fidelity Services Group Full time

    Fidelity Services Group requires a Senior Executive Assistant to provide high-level administrative support to the General Manager for Specialized Services. The successful candidate will be responsible for ensuring seamless day-to-day operations and implementing business strategies.Key ResponsibilitiesProvide strategic administrative support.Develop and...


  • Randburg, Gauteng, South Africa Level-Up Full time

    At Level-Up, we are seeking a seasoned Senior Operations Manager to join our team. As a key member of our operations team, you will be responsible for leading and managing multiple projects simultaneously, ensuring they are delivered on time, within scope, and within budget.Key Responsibilities:Lead cross-functional teams to align project goals with...


  • Randburg, Gauteng, South Africa Minor International Full time

    At Minor International, we are seeking a highly skilled Senior Operations Manager to lead our manufacturing operations. As a key member of our team, you will be responsible for the strategic leadership of procurement, manufacturing, quality, safety, risk management, logistics, and distribution functions.Key RequirementsBachelor's degree in Engineering or...


  • Randburg, Gauteng, South Africa Boardroom Appointments Full time

    We are seeking an experienced Expert Professional Services Specialist to join our team at Boardroom Appointments.The ideal candidate will have a strong background in delivering professional services, with expertise in network infrastructure and connectivity solutions.Key responsibilities include technical implementation and delivery of network infrastructure...


  • Randburg, Gauteng, South Africa Fidelity Services Group Full time

    The role of a Personal Assistant to Senior Management at Fidelity Services Group requires exceptional organisational and communication skills. The successful candidate will be responsible for providing high-level administrative support to the General Manager for Specialized Services.Key Performance AreasOffice administration and general administrative...


  • Randburg, Gauteng, South Africa Sydsen Recruit Full time

    Service Operations ManagerThe successful candidate will be responsible for managing the day-to-day operations of the service department, including leading a team of technicians and advisors.Key DutiesEnsuring that all service operations are running smoothly and efficientlyManaging inventory and ordering supplies as neededProviding exceptional customer...


  • Randburg, Gauteng, South Africa Communicate Finance Full time

    Reference: CTF018180-HAY-1Do you have solid financial management experience from within the insurance industry? Do you enjoy managing a team of young professionals? This multinational business based in Sandton, Johannesburg in the financial services industry needs a Senior Financial Manager to join their team. The client is also very open to considering...


  • Randburg, Gauteng, South Africa Pro Development Group Full time

    Our Client, a Global tech firm, is seeking a Senior Network and Security Infrastructure Engineer to join their team in Johannesburg on a contract basis. They offer stability, growth, attractive rates, and a great working environment.JHB Hybrid model: Generally one day in office; however, this can vary depending on events, going up to 6 days a month in...


  • Randburg, Gauteng, South Africa NedBank Full time

    About UsNedBank is a leading financial services group that provides a wide range of banking and other financial services to individuals, businesses and institutions. Our vision is to be the leading bank in Africa and we are committed to delivering exceptional customer service and creating value for our stakeholders.Job DescriptionWe are seeking a highly...


  • Randburg, Gauteng, South Africa Level-Up Full time

    Job Overview:The Senior Power Build Specialist will be responsible for leading various aspects of power build projects, ensuring timely completion and collaborating with cross-functional teams to achieve project objectives.Key Responsibilities:Project Planning: Develop comprehensive power and electrical deployment plans in collaboration with network planners...


  • Randburg, Gauteng, South Africa Mondelez International Full time

    Job DescriptionMondelēz International is seeking a highly skilled Senior Manager, Accounting Operations to join our team in Sub Saharan Africa. As a key member of our Finance team, you will be responsible for overseeing the accounting operations and ensuring compliance with local and international regulations.The ideal candidate will have a strong...