Customer Service Lead
3 days ago
**Job Summary:**
We are looking for a Customer Service Lead to join our team at Clicks Group Limited. As a Customer Service Lead, you will be responsible for delivering exceptional customer experiences and ensuring that customers receive high-quality service across all touchpoints.
**Responsibilities:*
- Lead and manage customer-facing teams to deliver excellent customer service.
- Develop and implement strategies to enhance customer experience and loyalty.
- Monitor and address customer feedback and complaints in a timely and professional manner.
- Work closely with cross-functional teams to ensure seamless customer journeys.
**Requirements:*
- Proven experience in customer-facing roles with a strong focus on customer service and relationship building.
- Excellent communication and interpersonal skills, with ability to build strong relationships with customers and colleagues.
- Ability to work in a fast-paced environment and adapt to changing priorities.
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