Customer Service Lead

3 days ago


Randburg, Gauteng, South Africa Clicks Group Limited Full time

**Job Summary:**

We are looking for a Customer Service Lead to join our team at Clicks Group Limited. As a Customer Service Lead, you will be responsible for delivering exceptional customer experiences and ensuring that customers receive high-quality service across all touchpoints.

**Responsibilities:*

  • Lead and manage customer-facing teams to deliver excellent customer service.
  • Develop and implement strategies to enhance customer experience and loyalty.
  • Monitor and address customer feedback and complaints in a timely and professional manner.
  • Work closely with cross-functional teams to ensure seamless customer journeys.

**Requirements:*

  • Proven experience in customer-facing roles with a strong focus on customer service and relationship building.
  • Excellent communication and interpersonal skills, with ability to build strong relationships with customers and colleagues.
  • Ability to work in a fast-paced environment and adapt to changing priorities.


  • Randburg, Gauteng, South Africa Betway Africa Full time

    Join Betway Africa as a Customer Service Team LeadWe're part of a leading online gaming company, dedicated to delivering exceptional customer experiences. As a Customer Service Team Lead, you'll be at the forefront of our Contact Centre, ensuring that every interaction with our customers is nothing short of outstanding.You'll oversee a team of talented...


  • Randburg, Gauteng, South Africa Stryker Full time

    Job Mission / Purpose:Main function of job:To offer a professional communication link between Stryker and our customer base for the placing of orders, raising of queries, requests of information and general support.To provide a high standard pro-active support facility to Sales Representatives and Technical Services engineers.To seek opportunities of...


  • Randburg, Gauteng, South Africa Orion Group Full time

    DESCRIPTION: To retain existing and drive new business within agreed rates and credit policies by promoting the image, products, and services of the individual units available in buildings assigned to the sales agent and the Ithemba Group as a whole.DUTIES AND RESPONSIBILITIESAdminister incoming prospective leads across various platforms by contacting the...


  • Randburg, Gauteng, South Africa Hyundai Automotive South Africa Full time

    Role Summary:The Service Advisor will play a critical role in delivering exceptional customer service and maximizing service sales. The successful candidate will have excellent communication skills, a strong focus on customer satisfaction, and the ability to work in a fast-paced environment. If you are passionate about automotive sales and customer service,...


  • Randburg, Gauteng, South Africa Workforce Group Full time

    We are seeking a motivated and customer-focused Petrol Attendant to join our team at Workforce Group. As a key member of our fuel station team, you will be responsible for providing excellent service to our customers, ensuring their satisfaction with every interaction.The ideal candidate will have a friendly and approachable demeanor, with the ability to...


  • Randburg, Gauteng, South Africa Telesure Investment Holdings (TIH) Full time

    Job Description:As a Customer Service Specialist at Telesure Investment Holdings (TIH), you will play a crucial role in providing exceptional customer service and support to our clients. Your primary responsibility will be to obtain and capture information from insured or designated persons to settle claims with insurance carriers.**Responsibilities:**Manage...


  • Randburg, Gauteng, South Africa M-KOPA Full time

    At M-KOPA, we are looking for a strategic leader to join our Customer Care Team as we drive digital and financial inclusion across our markets.About the RoleThe Customer Care Manager will provide oversight for customer-facing teams across voice and digital channels. This includes implementing customer strategies, driving process improvements, managing team...


  • Randburg, Gauteng, South Africa Stryker Full time

    **Job Overview**Stryker, a global leader in medical technologies, seeks a skilled Customer Service Liaison to provide exceptional support to our customers. As a key member of our team, you will play a vital role in ensuring timely delivery of products and meeting customer requirements.**Key Responsibilities**To offer our customers a first-class service by...


  • Randburg, Gauteng, South Africa HWSETA Full time

    Job Title: Customer Service RepresentativeA dynamic and ambitious individual is required to join our team as a Customer Service Representative at HWSETA.Key Responsibilities:Implementation of the Marketing and Communication sub-division plan by collaborating with relevant stakeholders.Providing exceptional support to internal and external stakeholders,...


  • Randburg, Gauteng, South Africa Business Capital Group Full time

    About the RoleWe are currently seeking a Customer Service Representative to join our team at Business Capital Group. The successful candidate will be responsible for providing exceptional customer service, responding to inquiries, and resolving issues in a prompt and professional manner.This role involves working closely with various stakeholders, including...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    Job Description:iSON Xperiences is a dynamic organization seeking a skilled Contact Centre Agent to join our team. The ideal candidate will possess excellent communication skills, both verbally and written in English. They should also be able to work under pressure and display proven computer literacy. Our company values teamwork and we are looking for...


  • Randburg, Gauteng, South Africa Digicall Group Full time

    Closing on: Mar 19, 2025Role SummaryThis role is in a contact/service centre for one of the top OEM brands in South Africa. The incumbent is fully responsible for managing all aspects of the Goodwill process, ensuring that customer service functions are carried out efficiently and accurately. This role is centered around building goodwill with customers by...


  • Randburg, Gauteng, South Africa Humankind Group Full time

    Job OverviewWe are seeking a skilled Customer Service Representative to join our team as an ISP Helpdesk Support Agent.


  • Randburg, Gauteng, South Africa Tiger Recruitment Full time

    Job Summary :We are recruiting a talented Branch Manager to join our team in Selby, Johannesburg. The successful candidate will be responsible for driving business growth, managing customer relationships, and ensuring operational excellence in our refrigeration business.Responsibilities :Your key responsibilities will include:Leading a team to achieve...


  • Randburg, Gauteng, South Africa Digicall Group Full time

    About the PositionWe are seeking a highly skilled and experienced Customer Service Administrator to join our team. In this role, you will be responsible for managing all aspects of the goodwill process, ensuring efficient and accurate customer service functions. This includes collaborating with various departments to ensure the smooth and timely processing...


  • Randburg, Gauteng, South Africa Level-Up Full time

    Job DescriptionThe Customer Success Manager will be responsible for delivering exceptional results through effective customer engagement, strategic partnerships, and innovative solutions. This role requires a strong ability to build lasting relationships with clients, drive business growth, and foster a culture of continuous improvement.Required Skills and...


  • Randburg, Gauteng, South Africa Vodacom Full time

    Vodacom is committed to delivering excellent customer service and we are seeking an experienced operations manager to join our team.Main ResponsibilitiesDevelop and implement strategies to manage the operational budget.Authorise expenditure and assist with budget inputs.Participate in monthly billing and sign off on invoices.Manage insurance claims and...


  • Randburg, Gauteng, South Africa Emporium Full time

    We are looking for a customer-focused individual to fill the position of Customer Service and Store Operations Associate. This role requires exceptional communication skills, both written and verbal, and the ability to work accurately under pressure.About the RoleThe successful candidate will be responsible for:Welcome guests with a warm and professional...


  • Randburg, Gauteng, South Africa Clicks Group Limited Full time

    **Job Description:**Clicks Group Limited is seeking a Service Excellence Specialist to lead our efforts in delivering exceptional service experiences to our customers. As a Service Excellence Specialist, you will be responsible for developing and implementing strategies to enhance service quality and customer satisfaction.**Key Responsibilities:*Develop and...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    Customer Service Fixed Term Contract Position month Contracts based in RandburgAfrikaans Agents Main Purpose of Position:The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to...