Technical Support Specialist
1 day ago
Are you looking for a new challenge in the field of technical support? IOCO is seeking a talented individual to join our team as a Technical Support Specialist in Cape Town.
We are offering a competitive salary package, including a base salary of **R 25,000** per month, with opportunities for growth and professional development.
About the RoleThe successful candidate will be responsible for providing exceptional customer service to our clients, handling incoming calls, making outbound calls, and ensuring that tickets are updated accurately. They will also be required to handle FCR tickets, route tickets to second-line teams, and ensure that KPI scores are met.
In addition to their technical skills, the ideal candidate will possess excellent communication and problem-solving skills, with the ability to work effectively in a team environment.
Required Qualifications and ExperienceTo be considered for this role, applicants must have a National Senior Certificate/Matric/N3 qualification, A+ or N+ certification, and ITIL Foundation training. They should also have prior experience in an IT service desk and FCR environment, as well as strong analytical and problem-solving skills.
We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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