Air Services Centre Ambassador: Luxury Guest Experience Specialist
4 days ago
This role is for passionate, enthusiastic and friendly guest experience professionals who enjoy being part of a dynamic team, learning new skills, and a keen desire to make a difference while contributing to the future of a start-up brand in the luxury hospitality industry.
We are seeking an experienced individual with a minimum of 1 year of experience in a contact center ideally within travel or luxury hospitality and a focus on booking and managing air services. The ideal candidate will have a strong understanding of the diligence and communication skills needed to deal with luxury, international travelers.
Key Responsibilities- Book all aspects of the guest journey including but not limited to journeys (cruise itineraries), destinations (shore) experiences, hotels, and with a special focus on reserving and managing guest air transportation.
- Provide best-in-class luxury service to our Travel Advisors and to international guests, hosting them via phone, video calls, email, and chat.
- Support the Global Sales Organisation by building strong relationships with our Travel Advisor and Guest community.
- Be an expert and reference in the use of our technology systems, Salesforce and Versonix Seaware to deliver personalized guest experiences.
- Provide feedback on the quality and efficiency of customer support processes and be able to suggest enhancements.
- A minimum of 1 year of experience in a contact center ideally within travel or luxury hospitality and a focus on booking and managing air services.
- Hospitality mindset – understands the diligence and communication skills needed to deal with luxury, international travelers.
- Fluent in oral and written English, any other language is a plus.
- Confident speaking on the phone/video calls, representing the brand.
- Excellent listening and problem-solving skills.
- Culturally sensitive to clients from different countries.
- Comfortable using IT systems on a daily basis (knowledge of Versonix Seaware and Sales Force an advantage).
- Willing to work full-time on shifting schedules, including weekends to support global markets and time-zones.
The estimated salary for this position is approximately $60,000 per year, depending on experience and qualifications. This role offers a competitive compensation package and opportunities for professional growth and development.
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