Luxury Guest Experience Specialist

5 days ago


Johannesburg, Gauteng, South Africa Scholtz Partners International Full time
Job Summary
As a Luxury Guest Experience Specialist, you will be responsible for delivering exceptional guest service by anticipating and fulfilling guest needs. This includes assisting with reservations, transportation, activities, dining, and special requests, ensuring each guest has an outstanding experience.

The role requires expert local knowledge, excellent communication skills, and a passion for delivering personalized service.

Key Responsibilities:
• Assist guests with reservations, transportation, and activities
• Provide recommendations on local attractions, dining, and services
• Maintain accurate records of guest interactions and preferences

Requirements:
• Education: High school diploma or equivalent; a college degree or relevant hospitality training is a plus
• Certifications: A Concierge certification (e.g., Les Clefs d'Or) is a plus, though not required; CPR and First Aid certification may be beneficial
• Physical Demands: Ability to stand or sit for extended periods; ability to lift and carry items weighing up to 25 lbs
• Work Hours: Evening, weekend, and holiday shifts depending on hotel operations
• Experience: Previous experience in a concierge or guest services role, preferably within a hotel or resort setting
• Strong knowledge of local attractions, dining, and services
• Experience with concierge systems or software is an advantage

Estimated Salary: R7,500 plus commission

About the Company:
Scholtz Partners International is a leading recruitment agency dedicated to providing exceptional staffing solutions to our clients. We are committed to building long-term relationships with our candidates and clients, and we pride ourselves on our professionalism and expertise.

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