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Reservations Manager

2 months ago

Cape Town, Western Cape, South Africa ABC Worldwide Full time
Job Description

**Job Title:** Reservations Manager - Sales and Operations Lead

**Company:** ABC Worldwide

**Job Summary:** We are seeking an experienced Reservations Manager to lead our reservations team and drive sales growth. The successful candidate will be responsible for managing the day-to-day operations of the team, ensuring excellent customer service, and achieving sales targets.

Key Responsibilities:
  • Sales:
    • Develop and maintain strong relationships with key clients and partners
    • Identify and pursue new business opportunities to drive sales growth
    • Collaborate with the sales team to achieve sales targets and revenue goals
  • Reservations:
    • Manage the reservations team to ensure efficient and effective operations
    • Monitor and analyze reservation data to identify trends and areas for improvement
    • Develop and implement strategies to improve customer satisfaction and loyalty
  • Human Resources:
    • Recruit, train, and develop the reservations team to ensure they have the skills and knowledge needed to succeed
    • Manage employee performance and provide coaching and feedback to improve performance
    • Develop and implement policies and procedures to ensure compliance with company standards
  • Financial Management:
    • Manage the reservations budget to ensure efficient use of resources
    • Monitor and analyze financial data to identify areas for cost savings and revenue growth
    • Develop and implement strategies to improve profitability and reduce costs
    Requirements:
    • Proven experience in reservations management or a related field
    • Excellent communication and interpersonal skills
    • Ability to analyze data and make informed decisions
    • Strong leadership and management skills
    • Ability to work in a fast-paced environment and prioritize tasks effectively
    What We Offer:
    • A competitive salary and benefits package
    • Opportunities for professional growth and development
    • A dynamic and supportive work environment
    • Recognition and rewards for outstanding performance