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Reservations Manager
2 months ago
Executive Placings is seeking an experienced Reservations Manager to lead our reservations team and drive sales growth. This hybrid role is based in Cape Town and offers a negotiable salary plus benefits.
Key Responsibilities:
- Maintain strong relationships with key accounts and clients
- Deliver on and exceed sales targets as per business expectations
- Monitor the quoting and operational accuracy of the team
- Ensure daily operational excellence
- Oversee workload distribution and quotation checks
- Guide the team to achieve goals and maintain motivation
- Be approachable and supportive, with excellent communication skills and customer care
- Support management decision-making with input and insights
Requirements:
- Experience leading a Reservations Team for an inbound tour company/destination management company
- Excellent knowledge of Southern and East Africa
- Proficiency in MS Office, Tourplan, and Wetu
Travel Opportunities:
Occasional travel to Southern Africa for educational and familiarization trips, with a focus on reporting back and providing training to the team.