Reservations and Sales Manager

2 weeks ago


Cape Town, Western Cape, South Africa Executive Placings Full time
Job Title: Reservations Manager Cape Town

Executive Placings is seeking an experienced Reservations and Sales Manager to join our team in Cape Town.

About the Role

We are looking for a highly skilled and motivated individual to lead our reservations and sales team. The successful candidate will be responsible for increasing the profitability of the reservations department by providing support, advice, and guidance to the sales consultants, promoting high-quality and efficient service levels for clients and agents.

Key Responsibilities
  • First response to all new inquiries and distribution to consultants
  • Ensuring all inquiries are replied to within 24 hours
  • Producing weekly and monthly statistics for the business
  • Regular reporting with feedback and analysis of trends
  • Guiding consultants with any difficulties
  • Ensuring correct sales and office procedures are followed
  • Managing and approving leave times
  • Maintaining team workloads and distributing them accordingly
  • Checking quotes and re-allocating as needed
  • Assisting with complaint handling
  • Managing the in-house CRM system for maximum long-term company benefit
  • Providing staff training as needed
  • Performance reviews with staff
  • Dealing with disciplinary reviews whenever necessary
  • Attending regular meetings with senior management
Requirements

We are looking for an individual with at least 1 year's supervisory experience at an inbound tour company, along with previous senior consultant experience of at least 10 years. The ideal candidate will have excellent systems knowledge, including Tourplan, and MS Office. They will also have excellent knowledge of Southern and East Africa, experience dealing with international clients and agents, and the ability to work in an in-office role in Cape Town.

What We Offer

Executive Placings offers a competitive salary and benefits package, as well as opportunities for professional growth and development.

If you are a motivated and experienced individual looking for a new challenge, please submit your CV to cv@executiveplacings.com.



  • Cape Town, Western Cape, South Africa Marriott International Full time

    Job SummaryWe are seeking a highly skilled Reservations Sales Manager to join our team at Marriott International. As a key member of our sales team, you will be responsible for soliciting and managing reservations sales-related opportunities, providing training and work assignments to Reservations Sales staff, and actively up-selling each business...


  • Cape Town, Western Cape, South Africa Executive Placings Full time

    Reservations and Sales ManagerExecutive Placings is seeking an experienced Reservations and Sales Manager to join our team in Cape Town. As a key member of our operations team, you will be responsible for leading our reservations department and driving sales growth.Key Responsibilities:Lead a team of sales consultants to achieve sales targets and provide...


  • Cape Town, Western Cape, South Africa Marriott International Full time

    Job SummaryWe are seeking a highly skilled Reservations Manager to join our team at Marriott International. As a key member of our sales and marketing team, you will be responsible for soliciting and managing reservations sales-related opportunities, providing training and work assignments to Reservations Sales staff, and driving customer loyalty by...


  • Cape Town, Western Cape, South Africa Executive Placings Full time

    Reservations and Sales ManagerExecutive Placings is seeking an experienced Reservations and Sales Manager to drive revenue growth and enhance customer satisfaction in our Cape Town office.Key Responsibilities:Lead a team of sales consultants to achieve sales targets and provide exceptional customer serviceDevelop and implement sales strategies to increase...


  • Cape Town, Western Cape, South Africa Executive Placings Full time

    Reservations and Sales Manager OpportunityExecutive Placings is seeking an experienced Reservations and Sales Manager to drive growth and efficiency in our reservations department. As a key member of our team, you will provide support, guidance, and advice to our sales consultants, ensuring high-quality service levels for clients and agents.Key...

  • Reservations Manager

    4 weeks ago


    Cape Town, Western Cape, South Africa Executive Placings Full time

    Reservations Manager OpportunityExecutive Placings is seeking an experienced Reservations Manager to lead our reservations team and drive sales growth. As a hybrid role, you will be responsible for managing key accounts and leading a team of reservations specialists.Key Responsibilities:Maintain strong relationships with clients and deliver on sales...

  • Reservations Manager

    4 weeks ago


    Cape Town, Western Cape, South Africa Executive Placings Full time

    Reservations Manager - Sales DriverExecutive Placings is seeking an experienced Reservations Manager to serve as a sales driver and main point for key accounts, while leading and motivating the reservations team. This is a hybrid role in a dynamic environment.Key Responsibilities:Maintain excellent customer relationships and deliver on sales targets as per...

  • Reservations Manager

    4 weeks ago


    Cape Town, Western Cape, South Africa Executive Placings Full time

    Reservations Manager OpportunityExecutive Placings is seeking an experienced Reservations Manager to lead our reservations team and drive sales growth. As a hybrid role, you will be responsible for managing key accounts, leading the reservations team, and ensuring operational excellence.Key Responsibilities:Maintain strong relationships with clients and...


  • Cape Town, Western Cape, South Africa Executive Placings Full time

    Reservations Manager Job DescriptionExecutive Placings is seeking an experienced Reservations Manager to serve as a sales driver and key account point of contact, while leading and motivating the reservations team. This hybrid role is based in Cape Town.Key Responsibilities:Maintain exceptional customer relationships and deliver on sales targets as per...


  • Cape Town, Western Cape, South Africa Executive Placings Full time

    Job Title: Reservations Manager Cape TownExecutive Placings is seeking an experienced Reservations and Sales Manager to join our team in Cape Town. As a key member of our operations team, you will be responsible for leading our reservations department and ensuring the team provides high-quality and efficient service levels for clients and agents.Key...

  • Reservations Manager

    4 weeks ago


    Cape Town, Western Cape, South Africa ABC Worldwide Full time

    Job Title: Reservations ManagerAt ABC Worldwide, we are seeking a highly skilled and experienced Reservations Manager to join our team. As a key member of our operations team, you will be responsible for leading the reservations team and driving sales growth while ensuring operational excellence.Key Responsibilities:Sales: Maintain excellent customer...

  • Reservations Manager

    4 weeks ago


    Cape Town, Western Cape, South Africa Executive Placings Full time

    Reservations Manager OpportunityExecutive Placings is seeking an experienced Reservations Manager to lead our reservations team and drive sales growth. This hybrid role is based in Cape Town and offers a negotiable salary plus benefits.Key Responsibilities:Maintain strong relationships with key accounts and clientsDeliver on and exceed sales targets as per...

  • Reservations Manager

    2 weeks ago


    Cape Town, Western Cape, South Africa ABC Worldwide Full time

    Job Description**Job Title:** Reservations Manager - Sales and Operations Lead**Company:** ABC Worldwide**Job Summary:** We are seeking an experienced Reservations Manager to lead our reservations team and drive sales growth. The successful candidate will be responsible for managing the day-to-day operations of the team, ensuring excellent customer service,...


  • Cape Town, Western Cape, South Africa Marriott International Full time

    Job Title: Reservations Sales AgentJob Summary:We are seeking a highly skilled Reservations Sales Agent to join our team at Marriott International. As a key member of our reservations team, you will be responsible for handling guest inquiries, processing reservations, and providing exceptional customer service.Key Responsibilities:Reservation Processing:...

  • Reservations Manager

    1 month ago


    Cape Town, Western Cape, South Africa Executive Placings Full time

    Job SummaryExecutive Placings is seeking an experienced Reservations Manager to serve as a sales driver and team lead for our key accounts. This hybrid role will be responsible for leading and motivating the reservations team, while maintaining excellent customer relationships and delivering on sales targets.Key ResponsibilitiesTeam Leadership: Lead and...


  • Cape Town, Western Cape, South Africa Executive Placings Full time

    Executive Placings is seeking an experienced professional to lead the reservations and sales team, driving profitability and delivering exceptional customer service. The ideal candidate will have a strong background in tour operations, customer service, and team management.Key Responsibilities:Provide guidance and support to the sales team to ensure...

  • Reservations Manager

    3 weeks ago


    Cape Town, Western Cape, South Africa Executive Placings Full time

    Job Title: Reservations Manager Cape TownExecutive Placings is seeking an experienced Reservations Manager to join our team in Cape Town. As a key member of our sales and operations team, you will be responsible for leading our reservations department and ensuring the team provides high-quality and efficient service levels to clients and agents.Key...


  • Cape Town, Western Cape, South Africa Marriott International Full time

    Job Title: Reservations Sales AgentJob Summary:We are seeking a highly skilled and customer-focused Reservations Sales Agent to join our team at Marriott International. As a key member of our reservations team, you will be responsible for handling guest inquiries, processing reservations, and providing exceptional customer service.Key...


  • Cape Town, Western Cape, South Africa Executive Placings Full time

    Job DescriptionExecutive Placings is seeking an experienced Reservations and Sales Manager to join our team in Cape Town. As a key member of our sales team, you will be responsible for leading our reservations department and driving revenue growth.Key Responsibilities:Team Leadership: Lead and manage a team of sales consultants to ensure high-quality and...


  • Cape Town, Western Cape, South Africa Marriott International Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Reservations Sales Agent to join our team at Marriott International. As a key member of our reservations team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesReservation Processing: Process all...