Reservations and Sales Manager
2 weeks ago
Executive Placings is seeking an experienced Reservations and Sales Manager to join our team in Cape Town.
About the RoleWe are looking for a highly skilled and motivated individual to lead our reservations and sales team. The successful candidate will be responsible for increasing the profitability of the reservations department by providing support, advice, and guidance to the sales consultants, promoting high-quality and efficient service levels for clients and agents.
Key Responsibilities- First response to all new inquiries and distribution to consultants
- Ensuring all inquiries are replied to within 24 hours
- Producing weekly and monthly statistics for the business
- Regular reporting with feedback and analysis of trends
- Guiding consultants with any difficulties
- Ensuring correct sales and office procedures are followed
- Managing and approving leave times
- Maintaining team workloads and distributing them accordingly
- Checking quotes and re-allocating as needed
- Assisting with complaint handling
- Managing the in-house CRM system for maximum long-term company benefit
- Providing staff training as needed
- Performance reviews with staff
- Dealing with disciplinary reviews whenever necessary
- Attending regular meetings with senior management
We are looking for an individual with at least 1 year's supervisory experience at an inbound tour company, along with previous senior consultant experience of at least 10 years. The ideal candidate will have excellent systems knowledge, including Tourplan, and MS Office. They will also have excellent knowledge of Southern and East Africa, experience dealing with international clients and agents, and the ability to work in an in-office role in Cape Town.
What We OfferExecutive Placings offers a competitive salary and benefits package, as well as opportunities for professional growth and development.
If you are a motivated and experienced individual looking for a new challenge, please submit your CV to cv@executiveplacings.com.
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