Reservations Manager
7 days ago
The Reservations Manager is the primary sales driver and main point of contact for key accounts, while also taking charge of leading, motivating, and training the reservations team. This role is crucial to ensuring that all operations within the company are efficient and profitable, with a focus on alignment and streamlining across departments and business units. The key responsibilities include maintaining excellent customer relationships, gathering and providing agent feedback, and delivering on or exceeding sales targets as per business expectations.
Main Responsibilities:
Sales:
- Maintain a strong customer base and build relationships with key stakeholders
- Provide expert guidance to the team on customer needs and sales strategies
- Deliver on sales targets and exceed expectations
- Investigate and understand customer business requirements
- Monitor the quoting and operational accuracy of the team
- Ensure operational excellence and efficiency
- Monitor workload distribution and plan staff accordingly
- Conduct spot checks and create cost and margin awareness
- Support the team in achieving sales targets and service level agreements
- Plan and coordinate recruitment and training initiatives
- Build a high level of motivation and team spirit
- Be approachable and supportive to staff
- Establish clear targets and carry out performance appraisals
- Ensure correct and timely invoicing and collection
- Support the team in resolving account queries
- Stay up-to-date with customer product offerings and Private Safaris priorities
- Be aware of competitors' products and market trends
- Support management in decision-making and provide input
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Reservations Manager
3 weeks ago
Cape Town, Western Cape, South Africa abc Full timeJob Title: Reservations ManagerAt abc, we are seeking a highly skilled and experienced Reservations Manager to join our team. As a key member of our sales and reservations team, you will be responsible for driving sales growth, leading the reservations team, and ensuring operational excellence.Key Responsibilities:Develop and maintain strong relationships...
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Reservations Manager
2 months ago
Cape Town, Western Cape, South Africa ABC Worldwide Full timeJob Title: Reservations ManagerAt ABC Worldwide, we are seeking a highly skilled and experienced Reservations Manager to join our team. As a key member of our operations team, you will be responsible for leading the reservations team and driving sales growth while ensuring operational excellence.Key Responsibilities:Sales: Maintain excellent customer...
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Reservations Manager
2 months ago
Cape Town, Western Cape, South Africa Executive Placings Full timeJob Title: Reservations Manager Cape TownExecutive Placings is seeking an experienced Reservations Manager to join our team in Cape Town. As a key member of our sales and operations team, you will be responsible for leading our reservations department and ensuring the team provides high-quality and efficient service levels to clients and agents.Key...
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Hybrid Reservations Manager
3 weeks ago
Cape Town, Western Cape, South Africa Executive Placings Full timeJob Title: Hybrid Reservations ManagerExecutive Placings is seeking an experienced Reservations Manager to serve as a sales driver and key account manager, while leading and motivating the reservations team. This is a hybrid role in a dynamic environment.Key Responsibilities:Maintain excellent customer relationships and deliver on sales targetsMonitor...
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Hybrid Reservations Manager
3 weeks ago
Cape Town, Western Cape, South Africa Executive Placings Full timeExecutive Placings Seeks Experienced Reservations ManagerLeading Destination Management Company is looking for a seasoned Reservations Manager to drive sales and lead the reservations team. This hybrid role is based in Cape Town, with a negotiable salary and benefits package.Key Responsibilities:Maintain exceptional customer relationships and deliver on...
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Reservations Sales Manager
4 weeks ago
Cape Town, Western Cape, South Africa Marriott International Full timeJob SummaryWe are seeking a highly skilled Reservations Sales Manager to join our team at Marriott International. As a key member of our sales team, you will be responsible for soliciting and managing reservations sales-related opportunities, providing training and work assignments to Reservations Sales staff, and actively up-selling each business...
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Reservations Coordinator
2 months ago
Cape Town, Western Cape, South Africa Wild Dreams Hospitality Full timeJob Title: ReservationistWe are seeking a highly skilled Reservationist to join our team at Wild Dreams Hospitality. As a key member of our reservations team, you will be responsible for managing reservations for our luxury safari lodges.Key Responsibilities:Reservation Management: Manage reservations for our group of luxury safari lodges, ensuring seamless...
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Reservations Sales Manager
3 weeks ago
Cape Town, Western Cape, South Africa Marriott International Full timeJob SummaryWe are seeking a highly skilled Reservations Sales Manager to join our team at Marriott International. As a key member of our sales team, you will be responsible for soliciting and managing reservations sales-related opportunities. Your primary goal will be to maximize revenue growth and achieve personal and team-related revenue goals.Candidate...
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Experienced Reservations Manager
2 months ago
Cape Town, Western Cape, South Africa Executive Placings Full timeJob DescriptionExecutive Placings is seeking an experienced Reservations Manager to join our team. As a key member of our operations team, you will be responsible for leading and motivating the reservations team, while driving sales and delivering exceptional customer service.Key Responsibilities:Customer Relationship Management: Maintain excellent...
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Reservations and Sales Manager
1 month ago
Cape Town, Western Cape, South Africa Executive Placings Full timeReservations and Sales ManagerExecutive Placings is seeking an experienced Reservations and Sales Manager to join our team in Cape Town. As a key member of our operations team, you will be responsible for leading our reservations department and driving sales growth.Key Responsibilities:Lead a team of sales consultants to achieve sales targets and provide...
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Reservations Supervisor
1 month ago
Cape Town, Western Cape, South Africa Red Carnation Hotels Full timeJob Title: Reservations SupervisorAt Red Carnation Hotels, we are seeking a highly skilled and experienced Reservations Supervisor to join our team. As a key member of our Reservations and Revenue department, you will be responsible for ensuring the highest standard of performance and service is achieved when reserving accommodation and additional services...
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Hybrid Reservations Manager
3 weeks ago
Cape Town, Western Cape, South Africa Executive Placings Full timeWe are seeking an experienced Reservations Manager to lead our reservations team and drive sales growth.The ideal candidate will have a proven track record of leading high-performing teams and delivering results in a fast-paced environment.Key Responsibilities:Maintain excellent customer relationships and deliver on sales targetsMonitor team performance and...
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Reservations Coordinator
4 weeks ago
Cape Town, Western Cape, South Africa Belmond Full timeReservations Agent Job DescriptionAs a Reservations Agent at the Mount Nelson, A Belmond Hotel, you will be part of a team that provides exceptional service to our guests to assist with their planning and booking of their reservation. In this role, you will ensure the highest quality service and complete dedication to the guests' requests when handling a...
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Reservations Coordinator
1 month ago
Cape Town, Western Cape, South Africa Proactive Recruitment Full timeJob Title: Reservations ConsultantWe are seeking a highly skilled and organized Reservations Consultant to join our team at Proactive Recruitment. As a key member of our reservations team, you will be responsible for receiving and accurately processing reservation bookings and general inquiries, ensuring an effective and courteous service at all times.Main...
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Hybrid DMC Reservations Manager
1 month ago
Cape Town, Western Cape, South Africa Executive Placings Full timeReservations Manager Job DescriptionExecutive Placings is seeking an experienced Reservations Manager to lead our reservations team in Cape Town. As a sales driver and key account manager, you will be responsible for delivering exceptional customer service and exceeding sales targets.Key Responsibilities:Maintain strong relationships with clients and...
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Reservations Manager
2 months ago
Cape Town, Western Cape, South Africa Executive Placings Full timeReservations Manager OpportunityExecutive Placings is seeking an experienced Reservations Manager to lead our reservations team and drive sales growth. As a hybrid role, you will be responsible for managing key accounts, leading the reservations team, and ensuring operational excellence.Key Responsibilities:Maintain strong relationships with clients and...
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Hybrid DMC Reservations Manager
1 month ago
Cape Town, Western Cape, South Africa Executive Placings Full timeReservations Manager - Hybrid RoleExecutive Placings is seeking an experienced Reservations Manager to lead our reservations team in Cape Town. As a hybrid role, you will be responsible for driving sales and managing the reservations process.Key Responsibilities:Maintain excellent relationships with clients and key accountsDeliver on and exceed sales...
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Safari Industry Professional
2 months ago
Cape Town, Western Cape, South Africa Sabi Sands Lodges Reservations Full timeJob Opportunity at Sabi Sands Lodges ReservationsWe are seeking a highly motivated and detail-oriented individual to join our team as an Admin & Travel Consultant. The ideal candidate will have a strong background in the African safari industry and excellent communication skills.Key Responsibilities:Provide exceptional customer service to clients and...
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Reservations and Sales Manager
3 weeks ago
Cape Town, Western Cape, South Africa Executive Placings Full timeReservations and Sales ManagerExecutive Placings is seeking an experienced Reservations and Sales Manager to drive the growth and profitability of our reservations department. As a key member of our team, you will be responsible for leading a team of sales consultants, providing guidance and support to ensure high-quality and efficient service levels for...
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Reservations Supervisor
2 months ago
Cape Town, Western Cape, South Africa Red Carnation Hotels Full timeJob Title: Reservations SupervisorJob Summary:We are seeking a highly skilled and experienced Reservations Supervisor to join our team at Red Carnation Hotels. As a key member of our Reservations and Revenue department, you will be responsible for supervising the Reservations Team and ensuring that the highest standard of performance and service is achieved...