Reservations Manager

1 month ago


Cape Town, Western Cape, South Africa ABC Worldwide Full time
Job Summary:

The Reservations Manager is the primary sales driver and main point of contact for key accounts, while also taking charge of leading, motivating, and training the reservations team. This role is crucial to ensuring that all operations within the company are efficient and profitable, with a focus on alignment and streamlining across departments and business units. The key responsibilities include maintaining excellent customer relationships, gathering and providing agent feedback, and delivering on or exceeding sales targets as per business expectations.

Main Responsibilities:

Sales:
  • Maintain a strong customer base and build relationships with key stakeholders
  • Provide expert guidance to the team on customer needs and sales strategies
  • Deliver on sales targets and exceed expectations
  • Investigate and understand customer business requirements
Reservations:
  • Monitor the quoting and operational accuracy of the team
  • Ensure operational excellence and efficiency
  • Monitor workload distribution and plan staff accordingly
  • Conduct spot checks and create cost and margin awareness
  • Support the team in achieving sales targets and service level agreements
Human Resources:
  • Plan and coordinate recruitment and training initiatives
  • Build a high level of motivation and team spirit
  • Be approachable and supportive to staff
  • Establish clear targets and carry out performance appraisals
Financial:
  • Ensure correct and timely invoicing and collection
  • Support the team in resolving account queries
Additional Responsibilities:
  • Stay up-to-date with customer product offerings and Private Safaris priorities
  • Be aware of competitors' products and market trends
  • Support management in decision-making and provide input


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