Reservations Manager
1 month ago
The Reservations Manager is the primary sales driver and main point of contact for key accounts, while also taking charge of leading, motivating, and training the reservations team. This role is crucial to ensuring that all operations within the company are efficient and profitable, with a focus on alignment and streamlining across departments and business units. The key responsibilities include maintaining excellent customer relationships, gathering and providing agent feedback, and delivering on or exceeding sales targets as per business expectations.
Main Responsibilities:
Sales:
- Maintain a strong customer base and build relationships with key stakeholders
- Provide expert guidance to the team on customer needs and sales strategies
- Deliver on sales targets and exceed expectations
- Investigate and understand customer business requirements
- Monitor the quoting and operational accuracy of the team
- Ensure operational excellence and efficiency
- Monitor workload distribution and plan staff accordingly
- Conduct spot checks and create cost and margin awareness
- Support the team in achieving sales targets and service level agreements
- Plan and coordinate recruitment and training initiatives
- Build a high level of motivation and team spirit
- Be approachable and supportive to staff
- Establish clear targets and carry out performance appraisals
- Ensure correct and timely invoicing and collection
- Support the team in resolving account queries
- Stay up-to-date with customer product offerings and Private Safaris priorities
- Be aware of competitors' products and market trends
- Support management in decision-making and provide input
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Reservation Coordinator
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Hospitality Manager
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Proactive Reservations Expert
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Reservation Operations Coordinator
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Reservations Team Lead
1 month ago
Cape Town, Western Cape, South Africa Executive Placings Full timeReservations Team LeadExecutive Placings is seeking an experienced Reservations Team Lead to drive sales and lead the reservations team. Key responsibilities include:Maintaining excellent customer relationshipsDelivering on and exceeding sales targetsMonitoring quoting and operational accuracyEnsuring operational excellence dailyOverseeing workload...
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Reservations and Sales Professional
2 weeks ago
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Luxury Reservations Coordinator
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Trade Reservations Specialist
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Senior Reservations Manager
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Reservations Manager
1 month ago
Cape Town, Western Cape, South Africa Executive Placings Full timeYour New Role:As a Reservations Manager at Executive Placings, you will serve as the primary point of contact for key accounts, driving sales growth and leading the reservations team in Cape Town.Key Responsibilities:Maintain exceptional customer relationshipsDeliver and exceed sales targets as per business expectationsMonitor quoting and operational...
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Professional Reservation Coordinator
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Luxury Reservations Specialist
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Cape Town, Western Cape, South Africa Career Custodians Full timeVillage N Life, a leading Tourism and Hospitality group, is renowned for exceeding expectations. If you thrive in a culture that prioritizes employee growth through development and incentives, this may be the company for you.The Bay Hotel, nestled in the heart of Camps Bay with breathtaking views of the Twelve Apostle Mountain range, has an opportunity for...
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Reservations Consultant for Sales Growth
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Hotel Reservation Specialist
2 weeks ago
Cape Town, Western Cape, South Africa Babylonstoren Full timeWe are seeking a skilled Hotel Reservation Specialist to join our team at Babylonstoren.About the RoleThis is an exciting opportunity for a detail-oriented and customer-focused individual to work in a fast-paced hotel environment. As a Hotel Reservation Specialist, you will be responsible for booking hotel rooms for guests, working with booking agents,...
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Reservations Consultant
7 days ago
Cape Town, Western Cape, South Africa Proactive Recruitment Full time**Job Summary:**We are seeking a highly skilled Reservations Consultant to join our team at Proactive Recruitment. As a key member of our reservations department, you will be responsible for providing exceptional customer service, ensuring accurate and efficient processing of reservation bookings, and maintaining the highest level of professionalism in all...
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Luxury Safari Lodge Reservation Manager
4 weeks ago
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Luxury Hotel Reservations Specialist
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Cape Town, Western Cape, South Africa Career Custodians Full timeAbout UsVillage N Life is a leading local Tourism and Hospitality group that prioritizes excellence in every aspect of their business. We strive to deliver exceptional experiences for our clients, and we're committed to helping our employees grow through career development and incentives.Job SummaryWe're seeking a detail-oriented and customer-focused Online...
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Luxury Hotel Reservation Expert
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Cape Town, Western Cape, South Africa Ejobdesign Full timeCompany OverviewThe Vineyard Hotel is a team-driven organisation that prioritises staff well-being and growth opportunities. Our comprehensive benefits package includes medical aid, retirement funding, and disability cover.We strive for social and environmental responsibility, valuing respect, care, and growth within our community.Salary:R550,000 - R650,000...
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Experienced Reservations Leader for Key Accounts
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