Reservations Sales Agent
2 weeks ago
Job Summary:
We are seeking a highly skilled Reservations Sales Agent to join our team at Marriott International. As a key member of our reservations team, you will be responsible for handling guest inquiries, processing reservations, and providing exceptional customer service.
Key Responsibilities:- Reservation Processing: Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
- Guest Service: Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs.
- Communication: Answer telephones using appropriate etiquette; speak to guests and co-workers using clear, appropriate, and professional language.
- Inventory/Rooms Control: Oversee accuracy of room blocks and reservations; respond to any challenges found for accommodating rooming requests.
- Reservation Billing: Set-up proper billing accounts according to Accounting policies.
- Education: High school diploma or equivalent.
- Experience: At least 2 years of related work experience; at least 1 year of supervisory experience.
- Skills: Excellent communication and customer service skills; ability to work in a fast-paced environment; proficiency in computer skills and reservation software.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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