Head of Housekeeping Operations

1 month ago


Stellenbosch, Western Cape, South Africa IntelliStaff Full time
Job Title: Executive Housekeeping ManagerJob Summary:

We are seeking an exceptional Executive Housekeeping Manager to lead our housekeeping team and maintain the highest standards of cleanliness and quality in our luxury hotel or 5-star estate. As a key member of our management team, you will be responsible for developing and implementing housekeeping policies, procedures, and training programs.

Key Responsibilities:
  • Lead and Motivate the Housekeeping Team: Develop and implement strategies to motivate and engage your team, ensuring they meet exceptional standards.
  • Develop and Implement Housekeeping Policies: Create and enforce policies that ensure cleanliness, quality, and safety standards are met.
  • Conduct Regular Inspections: Regularly inspect guest rooms, public areas, and facilities to ensure they meet high standards.
  • Collaborate with Other Departments: Work closely with other departments to ensure seamless guest experiences.
  • Manage Inventory and Ordering: Oversee the ordering and inventory management of cleaning supplies and equipment.
  • Monitor Budgets and Control Costs: Monitor budgets and control costs while maintaining quality and cleanliness standards.
  • Address Guest Feedback: Respond to guest feedback and implement improvements based on their needs.
  • Stay Updated on Industry Trends: Stay informed about the latest industry trends and best practices in housekeeping.
Qualifications:
  • Proven Experience: Proven experience in a housekeeping management role in a luxury hotel or 5-star estate is essential.
  • Leadership and Team Management Skills: Strong leadership and team management skills are required to lead and motivate your team.
  • Attention to Detail and Organizational Abilities: Excellent attention to detail and organizational abilities are necessary to maintain high standards.
  • Knowledge of Housekeeping Best Practices: Knowledge of housekeeping best practices and health/safety regulations is required.
  • Inventory Management and Budgeting: Proficient in inventory management and budgeting to ensure efficient use of resources.
  • Communication and Interpersonal Skills: Exceptional communication and interpersonal skills are necessary to collaborate with other departments and respond to guest feedback.
  • Possion for Hospitality: A passion for hospitality and guest satisfaction is essential.


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