Hospitality Manager
2 weeks ago
Hospitality Manager Role Overview
This senior hospitality management position requires a highly skilled and experienced professional to lead the day-to-day operations of the Brand Home and future hospitality facilities. The successful candidate will be responsible for managing all staff, training and development, policies and procedures, and ensuring high standards of service delivery.
Key Responsibilities
• Manage all day-to-day operations of the Brand Home and future hospitality facilities
• Lead and manage all Brand Home staff, FOH & BOH staff, and future hospitality facilities staff
• Develop and implement effective training and development programs for Brand Home staff
• Create and maintain policies and procedures for the Brand Home
• Ensure high standards of service delivery across all hospitality areas
• Maintain and grow the destination image in line with the company brand
• Improve the quality of the existing Brand Home experience
• Develop tasting and hospitality offerings
• Develop function packages for all hospitality areas
• Project manage all hospitality facility make-overs
• Support national and international sales and marketing strategies
• Manage stock and control across all hospitality areas
• Ensure excellent health and safety and housekeeping standards
• Manage customer liaison, including customer queries, reviews, and complaints
• Plan and execute all onsite events
• Perform administrative duties linked to the role, including cash ups, time and attendance, and invoicing
Requirements
• Tertiary qualification in Hospitality
• Proven track record with at least 5 years of experience in a similar role
• Excellent communication skills, verbal and written
• Fluency in English and Afrikaans
• Computer literacy
• Wine knowledge will be advantageous
• Valid driver's license and own reliable transport
• Flexibility to work additional hours as required in the hospitality industry
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