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Operational Delivery Manager

1 week ago

Cape Town, Western Cape, South Africa WNS Full time

About Us

WNS (Holdings) Limited is a global leader in Business Process Management (BPM). We provide business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals.

We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people. Our mission is to deliver exceptional customer experiences through our services.

Job Overview

The Senior Operations Manager will lead a team of operational leaders and be responsible for driving contractual and commercial performance. The ideal candidate will have a strong background in process management and excellent stakeholder management skills.

Key Responsibilities

  1. Operational Delivery: Ensure the timely and efficient delivery of processes to clients.
  2. Deliver Contractual & Commercial Performance: Meet or exceed client KPIs and ensure compliance with all relevant standards.
  3. People Management: Lead and develop a high-performing team of operational leaders.
  4. Create a High Performing, Highly Engaged Team: Foster a culture of continuous improvement and innovation within the team.
  5. Stakeholder Management: Build and maintain excellent relationships with internal and external stakeholders.

Requirements

  1. Matric Certificate
  2. Bachelor's Degree in Business or related field (preferred)