Client Service Delivery Model Strategist
7 days ago
PBT Group is seeking a highly skilled Client Service Delivery Model Strategist to join our team. In this role, you will be responsible for analysing and designing client service delivery models to enhance business processes and improve customer experiences.
About the Role:
We are looking for an experienced Business Analyst with a strong background in service model design and optimisation. The ideal candidate will have a proven track record of delivering business process improvements and automation initiatives. You will work closely with cross-functional teams to define and implement service models, develop business specifications, and provide training and knowledge transfer to internal teams.
Key Responsibilities:
- Analyse business requirements related to client services and ensure alignment with organisational goals.
- Design and enhance service model frameworks to optimise customer interactions and operational efficiency.
- Collaborate with cross-functional teams to define and implement service models.
- Develop business specifications, process flows, and documentation to support service model improvements.
- Identify opportunities for automation and process optimisation across client servicing and operational functions.
- Support system implementation, including User Acceptance Testing (UAT) and ensuring successful deployment.
- Act as a liaison between business units and technology teams, translating business needs into technical requirements.
- Prepare and present reports, proposals, and recommendations to senior management.
Requirements:
- Experience: Minimum 5 years as a Business Analyst, preferably within financial services.
- Service Model Expertise: Proven experience in designing and optimising service delivery models.
- Technical & Business Acumen: Ability to bridge business needs with technical solutions.
- Process Optimisation: Demonstrated experience in business process improvements and automation.
- Data Analysis & Reporting: Strong analytical skills to interpret data and drive decision-making.
- Stakeholder Management: Excellent communication skills with the ability to engage with stakeholders at all levels.
- Agile Methodologies: Experience with Agile practices, including JIRA and Confluence.
- Tools & Technologies: Familiarity with process modelling tools (e.g., Visio) and data visualisation platforms is an advantage.
Preferred Skills & Experience:
- Experience in policy administration systems and client engagement services.
- Understanding of regulatory reporting and compliance within financial services.
- Certified Business Analysis Professional (CBAP) or equivalent certification is a plus.
About PBT Group:
PBT Group is a leading provider of business process improvement and technology solutions. We are committed to delivering high-quality services that meet the evolving needs of our clients. Our team of experts works closely with clients to understand their business challenges and develop tailored solutions that drive real results.
-
Business Analyst – Client Services Model
1 week ago
Cape Town, Western Cape, South Africa PBT Group Full timeThe Business Analyst will be responsible for analysing, designing, and optimising client service delivery models. The successful candidate will work closely with stakeholders, including operational teams, IT, and compliance, to enhance business processes, improve customer experiences, and ensure the effective implementation of service frameworks.Key...
-
Client Success Strategist
3 days ago
Cape Town, Western Cape, South Africa Mindmatch Consulting Full timeAbout the RoleThe Client Success Strategist will be responsible for ensuring the successful onboarding and ongoing support of new clients, as well as driving business growth through the development and implementation of client success plans. This is a dynamic and challenging opportunity for an experienced Senior Account Executive to take their career to the...
-
Client Service Delivery Manager
4 days ago
Cape Town, Western Cape, South Africa FNB South Africa Full timeJob SummaryWe are seeking a skilled Transaction Support Expert to join our team. As a key member of our client service delivery team, you will be responsible for providing efficient transactional day-to-day solutions to customer queries in line with business unit objectives.Key ResponsibilitiesYour key responsibilities will include:Providing operational...
-
Service Delivery Coordinator
2 days ago
Cape Town, Western Cape, South Africa EXL Full timeWe are looking for a Service Delivery Coordinator to join our team at EXL. As a Service Delivery Coordinator, you will be responsible for ensuring the smooth delivery of our services to our clients. Your key responsibilities will include coordinating with internal teams, managing client expectations, and identifying opportunities for process improvements.Key...
-
Business Growth Strategist
3 days ago
Cape Town, Western Cape, South Africa Emporium Human Capital Full timeBusiness Growth Strategist Job SummaryWe are seeking a skilled Business Growth Strategist to join our Commercial Banking team at Emporium Human Capital. The successful candidate will be responsible for developing and implementing business growth strategies to enhance revenue and expand commercial banking services.Key ResponsibilitiesTo identify and acquire...
-
Digital Marketing Strategist
22 hours ago
Cape Town, Western Cape, South Africa Bash Full timeJob DescriptionWe are seeking a highly skilled Digital Marketing Strategist to join our Bash team. As a Superstar Performance Marketer, you will develop an easy-to-use ecosystem that offers the largest product selection and best-in-class customer service.Key Responsibilities:Develop and implement advanced retail-focused performance marketing strategies to...
-
Product Development Strategist
1 day ago
Cape Town, Western Cape, South Africa iOCO Full timeiOCO is looking for a Product Development Strategist to lead the development of analytical products and services.This role involves defining the roadmap and driving continuous exploration to define the benefit hypothesis, business processes and intent for these analytical solutions. You'll manage a portfolio of varying complexities, assuming end-to-end...
-
Digital Experience Strategist
3 days ago
Cape Town, Western Cape, South Africa TwentyCi Ltd Full timeAbout the RoleWe are seeking a Digital Experience Strategist to join our team at Flight3. As a key member of our Web3 marketing group, you will play a crucial role in developing campaign ideas and narratives that connect our clients with their audiences.Key ResponsibilitiesOversee the development of creative strategies for campaigns, ensuring alignment with...
-
Finance Business Strategist
3 days ago
Cape Town, Western Cape, South Africa CCi Group Full timeAt CCi Group, we empower businesses to achieve world-class performance by unlocking the potential of their teams. We're seeking a highly experienced Finance Business Strategist to join our team in Cape Town.About Competitive Capabilities International (CCi)Our mission is to help build efficient and sustainable organisations that empower people to do their...
-
Proposal Strategist
6 days ago
Cape Town, Western Cape, South Africa SYDSEN RECRUIT GLOBAL Full timeSYDSEN RECRUIT GLOBAL is seeking a Proposal Strategist to play a key role in developing winning proposals.This is an exciting opportunity to leverage your expertise in proposal development and business growth strategies to drive success.Key ResponsibilitiesDevelop comprehensive proposals that showcase our capabilities and value proposition.Leverage market...
-
Data Architecture Strategist
4 days ago
Cape Town, Western Cape, South Africa Careers at DLK Group Full timeCareers at DLK GroupWe are seeking an experienced Data Architecture Strategist to join our team.About the role:The successful candidate will be responsible for providing Enterprise Architect strategic planning, innovation, and good governance support services to the province. This will involve understanding the strategic goals and support business...
-
Personal Financial Strategist
4 days ago
Cape Town, Western Cape, South Africa Oasis Crescent Full timeAbout UsOasis Crescent is a leading investment company committed to delivering exceptional financial solutions to our clients.We are seeking a qualified and experienced Personal Financial Strategist to join our dynamic team.Develop and implement personalized financial plans and strategies, incorporating investment management, tax planning, retirement...
-
Global Delivery Strategist
22 hours ago
Cape Town, Western Cape, South Africa The Rank Group Full timeAbout UsThe Rank Group is a global digital gaming company with a rich history and a strong commitment to innovation.We're passionate about creating engaging experiences for our customers and delivering exceptional results in the interactive technology space.We're seeking a highly experienced Senior Delivery Lead to join our team and drive business growth...
-
Client Relationship Executive
1 day ago
Cape Town, Western Cape, South Africa Metrofile Full timeJob OverviewMetrofile is seeking a Revenue Growth Strategist to join our team. As a key member of our sales team, you will be responsible for developing and implementing strategies to drive revenue growth, building and maintaining strong relationships with clients, and identifying new business opportunities.Key Responsibilities:Develops and implements...
-
Credit Risk Modelling Expert
22 hours ago
Cape Town, Western Cape, South Africa Principa Full timeAbout PrincipaWe are an international data analytics company based in South Africa, dedicated to delivering exceptional data-driven solutions to our clients. Our team of experts uses advanced data science techniques to predict human behavior, identify opportunities, and mitigate risks.Our goal is to provide our clients with actionable insights that drive...
-
Service Delivery Manager
2 days ago
Cape Town, Western Cape, South Africa TeleTech Holdings, Inc. Full timeAbout the RoleThe Service Delivery Manager will be responsible for managing client relationships and motivating others to drive results. This role involves actively engaging with clients, ensuring goals are aligned, and needs are met.Key responsibilities include:Maintaining open lines of communication with clients and business partnersDriving client messages...
-
Client Service Administrator
3 weeks ago
Cape Town, Western Cape, South Africa Persona Staff Full timeResponsibilities:Resolving customer queries and requests from incoming calls and email correspondence.Email and fax the accounts to the clients.General ad-hoc tasksAssist in creating and implementing client-focused strategies to improve service delivery.Report writing and data analysis.Requirements:At least 2 years relevant experience.Fully bilingual...
-
Senior Technology Strategist
3 days ago
Cape Town, Western Cape, South Africa Xcede Group Full timeWe are seeking a highly skilled Senior Technology Strategist to join our team at Xcede Group, based in Cape Town. The ideal candidate should have extensive experience in software development and strong architecture skills, with TOGAF and AWS/Azure certifications.Key Responsibilities:Developing and implementing digital transformation strategies for clients in...
-
Service Delivery Manager
6 days ago
Cape Town, Western Cape, South Africa Armstrong Appointments Full timeArmstrong Appointments is seeking a Service Delivery Manager - Security and Cleaning to lead the implementation of high-quality security and cleaning services. The successful candidate will have a proven track record of delivering exceptional results in fast-paced environments.Main ResponsibilitiesSecurity and Cleaning Service Delivery: Develop and implement...
-
Delivery Service Specialist
7 days ago
Cape Town, Western Cape, South Africa The Building Company Full timeAs a key member of The Building Company's team, you will play a vital role in delivering exceptional customer experiences through our prompt and efficient delivery services.Job Summary: We are seeking an experienced Logistics Operations Manager to join our team. The ideal candidate will have a proven track record of success in managing logistics operations,...