Service Delivery Executive

6 days ago


Cape Town, Western Cape, South Africa Houst Full time

We are seeking a skilled Service Delivery Executive to join our dynamic customer success team at Houst.

About the Job

In this role, you will play a critical part in ensuring our clients receive exceptional service, supporting them through various stages of their journey. Your expertise will enable us to deliver outstanding results and foster long-term relationships with our clients.

  • Main Tasks:
  • Deliver superior customer service, handling inquiries across different channels.
  • Act as the escalation point from HostSupport, resolving complex issues with complete customer satisfaction.
  • Welcome new properties into our system, providing clear guidance to diverse customers.
  • Partner with cross-functional teams to drive effective solutions, address queries, and advocate for resolution claims.
  • Identify and capitalize on opportunities to boost customer loyalty and satisfaction.
  • Apply logical thinking, company procedures, and market insights to determine refunds and goodwill gestures.
  • Drive process improvement initiatives and contribute to enhancing the overall experience for Houst clients and guests.
  • Promote the customer-centric approach, fostering successful partnerships.
  • Efficiently manage your assigned inbox and oversee case project management, ensuring smooth workflow.
Essential Skills
  • An excellent team player with superb written and verbal communication skills.
  • Previous experience in customer service or account management is advantageous.
  • Able to break down complex technical concepts into easy-to-understand language.
  • Creativity and resourcefulness in finding innovative solutions to challenges.
  • Familiarity with vacation rentals.
  • Self-assurance in decision-making and ownership of cases.
  • Experience with G-Suite is beneficial.
  • Excellent organizational skills with the ability to multitask and prioritize tasks.


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