Service Delivery Executive
4 days ago
We are seeking a skilled Service Delivery Executive to join our dynamic customer success team at Houst.
About the JobIn this role, you will play a critical part in ensuring our clients receive exceptional service, supporting them through various stages of their journey. Your expertise will enable us to deliver outstanding results and foster long-term relationships with our clients.
- Main Tasks:
- Deliver superior customer service, handling inquiries across different channels.
- Act as the escalation point from HostSupport, resolving complex issues with complete customer satisfaction.
- Welcome new properties into our system, providing clear guidance to diverse customers.
- Partner with cross-functional teams to drive effective solutions, address queries, and advocate for resolution claims.
- Identify and capitalize on opportunities to boost customer loyalty and satisfaction.
- Apply logical thinking, company procedures, and market insights to determine refunds and goodwill gestures.
- Drive process improvement initiatives and contribute to enhancing the overall experience for Houst clients and guests.
- Promote the customer-centric approach, fostering successful partnerships.
- Efficiently manage your assigned inbox and oversee case project management, ensuring smooth workflow.
- An excellent team player with superb written and verbal communication skills.
- Previous experience in customer service or account management is advantageous.
- Able to break down complex technical concepts into easy-to-understand language.
- Creativity and resourcefulness in finding innovative solutions to challenges.
- Familiarity with vacation rentals.
- Self-assurance in decision-making and ownership of cases.
- Experience with G-Suite is beneficial.
- Excellent organizational skills with the ability to multitask and prioritize tasks.
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