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Service Delivery Manager

2 weeks ago

Cape Town, Western Cape, South Africa Armstrong Appointments Full time

Armstrong Appointments is seeking a Service Delivery Manager - Security and Cleaning to lead the implementation of high-quality security and cleaning services. The successful candidate will have a proven track record of delivering exceptional results in fast-paced environments.

Main Responsibilities
  • Security and Cleaning Service Delivery: Develop and implement strategies to deliver excellent security and cleaning services to clients.
  • Operational Excellence: Drive continuous improvement initiatives to enhance service delivery and reduce costs.
  • Client Satisfaction: Foster strong relationships with clients to understand their needs and expectations.
  • Team Leadership: Provide guidance and support to the security and cleaning teams to ensure effective service delivery.
  • Collaboration: Work closely with cross-functional teams to align service delivery with business objectives.

The ideal candidate will possess a Bachelor's Degree in Security Management, Business Administration, Facilities Management, or a related field, and 5-10 years of experience in security and cleaning operations management.

Key Qualities
  • Demonstrated expertise in security and cleaning operations management.
  • Excellent leadership and communication skills.
  • Able to work in a fast-paced environment.
  • Familiarity with quality assurance processes.

Salary: R67 – R70 000 CTC pm.