Hotel Operations Manager

1 month ago


Cape Town, Western Cape, South Africa Career Custodians Full time
Job Description

We are seeking a highly organized and detail-oriented Hotel Operations Manager to join our team at Career Custodians. As a key member of our operations team, you will play a vital role in ensuring the smooth day-to-day functioning of our hotel.

Responsibilities:
  • Front Desk Management: Manage the front desk operations, including check-in, check-out, and guest inquiries with exceptional customer service skills.
  • Inventory Management: Monitor and maintain the hotel's inventory of supplies and amenities to ensure seamless operations.
  • Guest Feedback: Handle guest feedback and resolve any issues or complaints in a timely and satisfactory manner, demonstrating a commitment to excellence.
  • Team Leadership: Train and supervise hotel staff to ensure high-quality service delivery and foster a positive work environment.
  • Operational Efficiency: Assist in the development and implementation of standard operating procedures and policies to optimize hotel operations and improve guest satisfaction.
Requirements:
  • Experience: Prior experience in hotel operations or a similar role is essential.
  • Skills: Strong organizational and multitasking skills, excellent communication and interpersonal skills, and a customer-focused mindset are required.
  • Certifications: Familiarity with hotel management systems and software, as well as relevant certifications, are desirable.

Estimated Salary: $45,000 - $60,000 per year, depending on location and experience. We offer a competitive compensation package, including benefits and opportunities for professional growth and development.



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