Senior Ecommerce Operations Manager

1 month ago


Johannesburg, Gauteng, South Africa Genpact Full time

Genpact is a global professional services firm delivering transformative business outcomes. Our purpose is to create a world that works better for people, and we're driven by our expertise in data, technology, and AI.

Job Title: Senior Ecommerce Operations Manager

About the Role

This role is responsible for leading Ecommerce Finance processes and ensuring all deliverables are met. You will cross-train across all finance processes and improve processes in the Customer Refunds space.

You will enhance, automate, and streamline processes, performing quality checks and driving standardization and global best practices within the organization.

Key Responsibilities:

  • Supporting Business by ensuring all Ecommerce Finance deliverables are met
  • Cross-training across all Ecommerce Finance Processes
  • Processing, reconciling, analyzing, problem-solving, and improving processes in the Customer Refunds space
  • Enhancing, automating, streamlining, and mapping processes
  • Performing Quality checks in the process as agreed
  • Driving Standardization and Global Best Practices within the organization
  • Ensuring SOPs are up to date
  • Preparing Month End Recon/Support
  • Ensuring proper back-ups are in place for seamless service delivery to client
  • Resolving Zendesk Tickets by investigating and processing customer online refunds
  • Customer service and query resolution
  • Payment Allocation
  • Payment settlements
  • Reconciling and clearing of GL's
  • Support Team Leader


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