Senior Operations Manager

17 hours ago


Johannesburg, Gauteng, South Africa FNB South Africa Full time

**Job Title:** Senior Operations Manager

**Location:** Gauteng, Johannesburg

**Estimated Salary:** R600,000 - R800,000 per annum

**Job Description:

We are seeking a highly experienced and skilled Senior Operations Manager to lead our Quality Assurance Team in Gauteng, Johannesburg.

The successful candidate will be responsible for managing day-to-day operations, ensuring processes, business rules, and policies are adhered to across all operations, and striving to improve efficiency and conformance to standards and practices.

**Key Responsibilities:
  • Cultivate and manage objective working relationships with various stakeholders, including end-users, SMEs, project managers, and senior staff members by providing input to business requirements.
  • Build a strong appreciation of customer needs and ensure team understanding and adherence to service delivery principles; aligning where necessary.
  • Assist a team with the identification and resolution of problems and provide solutions that lead to improved operational service delivery and quality.
  • Constantly align own and team work in response to changes in standards, procedures, and processes to deliver on performance objectives and improve quality.
  • Contribute to and assist in the continuous improvement of quality assurance management to meet changing business requirements.
  • Ensure quality of own work, minimize mistakes, coordinate and implement team process improvements, and continuously improve on quality and standards.
  • Coordinate team's administrative support task execution and provide input to meet required response time, quality, and service delivery standards.
  • Correctly apply policies, practices, standards, procedures, and legislation in the coordination of the delivery of team work outputs.
  • Participate and contribute to a culture of work-centric thinking, productivity, service delivery, and quality management.
  • Continuously assess team performance, provide timely and clear feedback on contracted outputs, and provide training where appropriate.
**Requirements:
  • Maturity (Matric)
  • Fitness and Proper Requirements based on DOFA date (including RE qualification and FAIS Credits)
  • At least 2 years of experience in a similar role
  • Personal lines (Short term), Long term, and Commercial lines experience required
  • Team Leader experience imperative
  • Must currently be on FSP representative register
**What We Offer:
  • Opportunities to network and collaborate
  • A challenging working environment
  • Opportunities to innovate

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