Ecommerce Operations Coordinator

3 weeks ago


Johannesburg, Gauteng, South Africa RTT Full time
About the Role
We are looking for an Ecommerce Operations Coordinator to join our team at RTT. In this position, you will be responsible for supporting our ecommerce client issues, driving a First Contact Resolution (FCR) culture, and troubleshooting customer incidents efficiently. You will also establish relationships with key parties in the ecommerce operation, understand processes and procedures, and update clients accordingly.

Key Responsibilities
Support ecommerce operations flow from order creation to delivery
Maximize online orders delivered on-time to customers
Identify and rectify orders behind pre-agreed SLAs
Communicate proactively with clients and customers as needed

What We Offer
An annual salary of $70,000-$90,000 based on location and experience
A dynamic and supportive work environment
Ongoing training and development opportunities


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