Resolution Services Representative

3 weeks ago


Johannesburg, Gauteng, South Africa RTT Full time
Job Description
RTT is seeking a Resolution Services Representative to join our team. In this role, you will be responsible for supporting our ecommerce client issues, driving a First Contact Resolution (FCR) culture, and troubleshooting customer incidents efficiently. You will also establish relationships with key parties in the ecommerce operation, understand processes and procedures, and update clients accordingly.

Main Responsibilities
Drive a First Contact Resolution (FCR) culture for ecommerce client issues
Troubleshoot customer incidents efficiently
Establish relationships with key parties in the ecommerce operation
Update clients accordingly

Skills and Qualifications
A degree in Business or related field
Excellent communication and problem-solving skills
Knowledge of ecommerce systems and procedures
Estimated salary: $75,000 - $95,000 per year

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