Senior Ecommerce Finance Operations Specialist

2 days ago


Johannesburg, Gauteng, South Africa Genpact Full time

We are seeking a highly skilled Senior Ecommerce Finance Operations Specialist to join our team at Genpact. This role is responsible for ensuring the efficient processing and reconciliation of ecommerce finance deliverables, with a focus on improving processes in the Customer Refunds space.

Key Responsibilities:

  • Supporting Business by ensuring all Ecommerce Finance deliverables are met
  • Cross-training across all Ecommerce Finance Processes
  • Processing, reconciling, analyzing, and problem-solving, including improving processes in the Customer Refunds space
  • Enhancing, automating, streamlining, and mapping processes
  • Performing quality checks in the process as agreed
  • Driving Standardization and Global Best Practices within the organization by using specialists across Practice, Transitions, IT, and other relevant functions
  • Ensuring SOPs are up to date
  • Preparing Month End Recon/Support
  • Ensuring proper back-ups are in place for seamless service delivery to clients
  • Resolving Zendesk Tickets by investigating and processing customer online refunds
  • Customer service and Query resolution
  • Payment Allocation
  • Payment settlements
  • Reconciling and clearing of GL'S
  • Supporting Team Leader
  • Reporting to business
  • Approvals and validations
  • Driving process Improvement

Qualifications we seek in you:

  • Diploma in Finance
  • Relevant years' experience in a finance/operations role
  • Customer service experience
  • SAP and Excel skills

Estimated Salary: R800,000 - R1,200,000 per annum, depending on experience. We offer a competitive benefits package and opportunities for career growth.

This role requires excellent communication skills, sound decision-making, attention to detail, and adaptability. If you are a motivated and results-driven individual who can handle multiple tasks and work effectively in a team environment, we encourage you to apply.



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