Senior Ecommerce Finance Operations Specialist
2 days ago
We are seeking a highly skilled Senior Ecommerce Finance Operations Specialist to join our team at Genpact. This role is responsible for ensuring the efficient processing and reconciliation of ecommerce finance deliverables, with a focus on improving processes in the Customer Refunds space.
Key Responsibilities:
- Supporting Business by ensuring all Ecommerce Finance deliverables are met
- Cross-training across all Ecommerce Finance Processes
- Processing, reconciling, analyzing, and problem-solving, including improving processes in the Customer Refunds space
- Enhancing, automating, streamlining, and mapping processes
- Performing quality checks in the process as agreed
- Driving Standardization and Global Best Practices within the organization by using specialists across Practice, Transitions, IT, and other relevant functions
- Ensuring SOPs are up to date
- Preparing Month End Recon/Support
- Ensuring proper back-ups are in place for seamless service delivery to clients
- Resolving Zendesk Tickets by investigating and processing customer online refunds
- Customer service and Query resolution
- Payment Allocation
- Payment settlements
- Reconciling and clearing of GL'S
- Supporting Team Leader
- Reporting to business
- Approvals and validations
- Driving process Improvement
Qualifications we seek in you:
- Diploma in Finance
- Relevant years' experience in a finance/operations role
- Customer service experience
- SAP and Excel skills
Estimated Salary: R800,000 - R1,200,000 per annum, depending on experience. We offer a competitive benefits package and opportunities for career growth.
This role requires excellent communication skills, sound decision-making, attention to detail, and adaptability. If you are a motivated and results-driven individual who can handle multiple tasks and work effectively in a team environment, we encourage you to apply.
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