Commercial Claims Team Lead
4 weeks ago
Career Opportunity
We are seeking a highly skilled and experienced Commercial Claims Team Leader to join our team. As a Commercial Claims Team Leader, you will be responsible for leading a team of claims professionals in handling commercial claims, ensuring exceptional client service, and driving business growth.
Key Responsibilities:- Lead a team of claims professionals in handling commercial claims, ensuring timely and effective resolution of claims.
- Develop and implement strategies to improve client satisfaction, reduce claims frequency, and increase business growth.
- Collaborate with cross-functional teams to identify and implement process improvements, ensuring seamless integration with other business units.
- Manage and develop a team of claims professionals, providing coaching, mentoring, and performance feedback to ensure high-performing team members.
- Monitor and analyze claims data to identify trends, patterns, and areas for improvement, providing insights to inform business decisions.
- Develop and maintain relationships with key stakeholders, including clients, brokers, and internal teams, to ensure effective communication and collaboration.
- Stay up-to-date with industry developments, regulatory changes, and best practices in commercial claims handling, applying this knowledge to drive business growth and improve client satisfaction.
- Minimum 5-10 years of experience in commercial claims handling, with a strong background in short-term insurance.
- Advanced proficiency in MS Office, including Excel, Word, and PowerPoint.
- Strong leadership and management skills, with the ability to motivate and develop a team of claims professionals.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients, brokers, and internal teams.
- Ability to analyze data, identify trends, and develop insights to inform business decisions.
- Strong problem-solving and decision-making skills, with the ability to navigate complex claims scenarios.
- Matric is an essential requirement.
- FAIS Credits (as per FAIS requirement).
- Must be Fit & Proper in terms of the FAIS Act.
- Regulatory Exam: Representatives.
- Must not be debarred with FSCA.
Brolink is a leading provider of insurance administration services, offering a comprehensive range of insurance products from South Africa's top insurers. Our portfolio includes personal insurance, commercial insurance, and niche products such as agriculture, transport, engineering, and aviation.
We are committed to excellence, integrity, and fairness, and our vision is to be the leading digital technology and integration platform for short-term insurance.
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