Insurance Team Leader

2 weeks ago


Johannesburg, Gauteng, South Africa CallForce Full time
Insurance Team Leader

We're seeking a seasoned Insurance Team Leader to spearhead our sales force and drive revenue growth through our short-term insurance solutions.

This role involves developing and implementing sales strategies, providing coaching and support to sales agents, and overseeing day-to-day sales operations to maximize profitability.

Key Responsibilities:
  • Manage teams and ensure customer satisfaction, transaction/call monitoring, quality, and productivity targets are met.
  • Identify and develop recommendations to enhance controls and efficiency.
  • Provide motivation, coaching, and feedback to team members to improve their performance.
  • Manage team and ensure customer satisfaction, transaction/call monitoring, quality, and productivity targets are met.
  • Motivate team members and control attrition.
  • Manage complaints and escalations.
  • Provide coaching and feedback to team members to improve their performance.
  • Assist new hires to become productive on the floor in the shortest possible time frame.
  • Client interaction, where required – daily/weekly/monthly.
  • Productivity improvement and employee engagement.
  • Ensure compliance with internal policies and procedures, external regulations, and information security standards.
  • Management reporting and oversight.
  • Assess developmental needs and collaborate with others to identify and implement action plans that support the development of high-performing teams.
Requirements:
  • Matric qualification.
  • At least 2 years' experience in a leadership role, in contact centre short-term insurance sales.
  • Technological savvy.
  • Certificate in supervisory management, ideal but not essential.
  • Understanding of IR and HR policies.
  • Ability to handle escalations and take ownership.


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